Description
This position offers a hybrid remote schedule after training has been completed.
At Department of Licensing (DOL) we work hard to create a culture where employees feel valued and respected. Employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
We are seeking nine (9) Licensing Services Representatives to join our Application and Issuance team!
If you are ready to use your adaptability and communication skills to help our customers with their driver and vehicle licensing applications, apply today!
Duties
As a Licensing Services Representative, you will have the opportunity to support Washington residents by completing accurate and timely record updates. Relying on your attention to detail, you will research records to provide technical assistance to our customers related to their specific driver or vehicle record, answering questions both verbally and in writing. You will process applications for special plates, parking privileges, and restricted licenses, ensuring the applications support the appropriate action. This position will allow you to work in a dynamic, team-centered environment where you can hone your problem-solving skills.
Some of what you will do:
- Explain state and federal regulations, policy and procedures, rules, and departmental action codes to resolve customer problems.
- Review, analyze, and interpret driver and vehicle data included in supporting documentation to accurately establish, update, and/or correct driver and vehicle records
- Create driver and vehicle records when appropriate
- Review current and past state laws, federal regulations, departmental action codes, policies, and procedures.
Qualifications
- Three (3) years of work experience providing service to customers on the phone or in person, where explaining rules, policies, and/or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
- One (1) year of experience composing clear, professionally appropriate, technically correct, and step-by-step instruction responses to customers.
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Experience using Microsoft Office Programs such as Microsoft Office, Word, Excel, and Outlook.
- Word to create format, edit, preview, print, and save documents.
- Excel to create and edit basic spreadsheets.
- Outlook for email and calendar functions.
- Experience applying complex rules, laws, and policies or procedures to business practices.
- Experience using various functionalities within DRIVES.
- Prior to hire, a preemployment check including criminal record history will be conducted. Information from the preemployment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
For information about available accommodations, the interview process, or the position contact Nicole Walters.
Supplemental Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
- Select the Apply button at the top of this job announcement.
- Please clearly detail your relevant direct customer service experience in the "Duties" section.
- Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team.. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
