At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Job Summary
The Lifecycle Marketing Manager will play a key role in developing Shake Shack’s omni-channel marketing initiatives on the Digital Marketing team to help engage, retain and build loyalty with our guests. The Lifecycle Marketing Manager will own the execution of guest segmentation and campaign set up for messaging across email, push, app, and new digital channels. The right candidate will be highly driven and organized, strive for operational excellence, and have a guest-centric philosophy. This person will be crucial to the operational success of the team, supporting efforts across acquisition and retention channels. The Lifecycle Marketing Manager requires a motivated, organized, and highly detail-oriented individual that works exceptionally well with multiple stakeholders.
Must live within commuting distance to our Support Center in New York City or our Support Center in Atlanta, Georgia.
Job Responsibilities and Duties
Campaign & Channel Planning
Oversee the strategy, management and execution behind all limited time offer and regional campaigns across email, mobile push, in app and new owned channels
Oversee the O&O communications calendar across all owned channels and optimize message frequency across channels and by guest segment
Manage the campaign production pipeline: briefing copy and design, campaign setup, deployment of marketing messages to targeted audience segments
Partner closely with cross-functional teams, including Brand, Media, & Guest Insights, to execute omni-channel journeys to drive guest frequency and retention
Segmentation & Testing
Develop and implement segmentation strategies, making decisions supported by data to ensure we're targeting the right guests at the right time.
Implement a rigorous testing roadmap to continually optimize these programs, including identifying opportunities for A/B testing.
Create and maintain audience health and deliverability through segmentation
Technology
Work with vendors and Martech team to advance solutions and capabilities
Proofing and QA of campaigns and digital initiatives in partnership with IT/Martech to ensure flawless execution
Analytics and Reporting
Monitor in platform campaign reporting and segment growth trends
Partner with guest insights to track engagement trends, revenue reporting, and guest frequency impacts
Innovation
Build annual roadmaps, including a testing calendar, to support marketing priorities and drive innovation
Maintain knowledge of guest lifecycle (CRM) best practices, tools, and industry trends
Support the team with ad-hoc requests as needed
Knowledge, Skills, Abilities
Required Qualifications:
5+ years of experience in customer lifecycle or direct marketing, at a brand, agency, or technology provider
Experience with owned channel marketing across multi-stage campaigns
Proficient in Microsoft Excel (intermediate) and PowerPoint
Results-oriented and data-driven mindset with a highly analytical view of A/B testing, multi-variant testing, and segmentation
A true team player with excellent interpersonal, oral, and written communication skills
Experience creating or managing a content calendar
Experience with an enterprise marketing automation platform
Standout Experience Includes:
Experience with Braze, mParticle & Branch
Loyalty program marketing experience a plus
Previous experience in a fast-paced DTC marketing environment - QSR/hospitality preferred
Experience working closely with MarTech and Digital Product cross-functional partners to enhance CRM capabilities
Experience with Alteryx and Tableau, or similar business intelligence and data science tools
Ability to successfully manage internal and external partner relationships and strategic roadmaps
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
- Eligibility criteria applies
Click the " Apply " button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
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