- As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
- Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.
About the role:
Are you ready to become the face of innovation and customer satisfaction in your community? Kinetic is seeking passionate individuals for a dynamic role that blends sales, customer service, and community engagement into one exciting opportunity. This position is not just a job; it's a chance to make a real impact – to be the local connection that our customers rely on, providing top-notch service and introducing them to the latest in telecommunications technology.
As a Local Connection Consultant, you will assist Kinetic customers with inquiries about the Kinetic suite of products and services. You will engage the customer through phone, email, social media or face-to-face, always promoting and representing the Kinetic brand with the utmost professionalism.
- This is a hybrid position that allows you the flexibility to work from home in the Leeds, AL, area, while also having to attend events and go into the office as directed by your leader.
- We require employees working virtually to maintain a distraction-free workspace with sufficient highspeed internet of 25 MBPS or higher.
- Work Hours: Tuesday - Friday 11 am - 8 pm & Saturdays 9am - 6 pm
What You’ll Do:
- Handle local customer service inquiries.
- Engage in both inbound and outbound sales activities.
- Generate referrals for new sales and upgrades through engagement with operations and techs.
- Provide support for field operations and assist with customer issues and escalations.
- Assist in promoting local events and represent Kinetic at community and selling events.
- Collaborate with other Windstream sales teams as needed.
- Marketing activities to fill the sales funnel and promote local.
- Act as brand ambassadors in the region and support corporate sales initiatives as needed.
- Support regional social media through local “human” responses.
- Maintain inventory of modems to assist customers locally.
- Promote “Local.” Local Contact, Local Connection, Local Number.
- Experience in Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality
- Intermediate experience using Microsoft Office or other professional software
- Ability to meet and exceed sales targets in a commission-based environment.
- A professional attitude along with a confident and outgoing personality.
- Ability to work effectively with cross-functional teams to meet a common goal
- Proficient and professional verbal and written communication skills.
- Ability to build rapport quickly and successfully with a wide range of customers.
- Experience problem solving quickly and decisively.
- Ability to use diplomacy when working with challenging or demanding customers.
- High School Degree or GED equivalent.
- Valid Driver’s License.
- Coachable and motivated
- A desire to work in a fast paced environment
- Bilingual
Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone
Type of Driver’s License Required: Driver’s License
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Our Benefits:
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance
- https://windstreambenefits.com
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.
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