Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As part of the Global Merchant & Network Services group (GMNS) the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner’s needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.
Reporting to the Director of Acquirer Platform Transformation (APT) – Product Management, this newly created role, Manager of Acquirer Product Management, will have the opportunity to be part of a key strategic priority for the GMNS business. This team is responsible for evolving the strategic agenda focused on how we are modernizing and transforming our Acquiring products and processes globally. This includes setting the strategy, defining future use cases, ensuring our current roadmap enables the business for the future, and identifying opportunities to provide differentiated value to our Merchants and Partners.
As a key member of this team, your responsibilities will include:
- Defining products and services and provide differentiated value and a seamless experience that allows customers to expand to new markets and programs.
- Build and maintain strong relationships with stakeholders and deliver teams to define trackable success metrics to enable analytic-driven decision-making, as well as track product performance post-launch to assess future investments, e.g., incremental revenue, cost reduction, competitive differentiation, and customer satisfaction.
- Conduct discovery to identify market opportunities and user needs, and document clear, actionable requirements to support product development.
- Define and continually refine prioritization to build and maintain product roadmaps including sustaining a backlog of features.
- Gather and analyze feedback from internal and external customers and partners to create user journeys to help identify opportunities to remove obsolete or redundant payment experiences and suggest enhancements to improve user experience.
- Partner with Acquiring Delivery Capability and Envisioning teams to support the design, validation, and execution of new acquiring solutions, ensuring alignment with the product roadmap.
- Conduct discovery to identify market opportunities and user needs, and document clear, actionable requirements to support product development.
The successful candidate will have the following:
- Experience: Background in end-to-end Product Management and an understanding of the payments industry, preferably including merchant acquisitions; 5+ years of experience in Product Management and/or Product Development preferred.
- Skilled business liaison: A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset.
- Intellectual curiosity: High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills and ability to deal with ambiguous or undefined problems.
- Strategic thought leadership: Strategic and innovative mindset, with the ability to synthesize and translate market and industry trends into opportunities for AXP to drive innovative solutions.
- Transformational spirit: Proven track record of driving change management and delivery in complex and highly matrixed organizations.
- Executive communication: Outstanding communicator with the ability to distill complex topics into clear and concise messages, adapted for the audience appropriately.
- Great attitude: High energy, an optimistic attitude, eagerness to learn, high level of accountability and a good sense of humor.
- Education: Bachelor's (or comparable experience) in Business, Engineering, Computer Science, Economics or Marketing is highly preferred.
Qualifications/We’re interested in hearing from people who have:
- Strong analytical skills with the ability to gather and interpret data to make informed product decisions
- Strong project management aptitude, preferably including understanding of Agile methodology and practices.
- Strong aptitude for balancing multiple deliverables simultaneously, using effective prioritization and multi-tasking skills
- Flexibility and readiness to work within a global team.
Minimum Qualifications
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
