Be part of an amazing story.
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Colleague Advisory Operations performs a broad range of functions that support administration, queue management, internal reporting, analytics, and system support for Colleague Advisory, with a primary focus on the Background Check and Drug Screening programs. The Manager leads a team, drives strategic initiatives, and ensures compliance with company policies and applicable legal requirements.
This position may be based at any Macy’s, Inc. facility that meets the necessary technology requirements.
What You Will Do
- Lead, mentor, and develop a team of Coordinators, ensuring adherence to all background check and drug screening policies, procedures, and legal requirements.
- Identify inefficiencies in internal processes and make strategic recommendations for improvement. Implement enhancements to programs, products, and workflows to increase efficiency and productivity.
- Serve as a liaison between Colleague Advisory and key partners, including HR Technology, Continuous Improvement, and external vendors, to identify and implement system enhancements.
- Conduct regular audits of Salesforce cases to ensure all required fields are completed, cases are accurately dispositioned, and documentation meets quality standards. Escalate issues to responsible parties as needed.
- Deliver education and training on relevant systems and applications, including Salesforce/AskHR, Genesys, Imaging (IDS), Oracle, and HireRight/eScreen. Share best practices and communicate system enhancements to optimize team performance.
- Oversee strategic queue management for the Colleague Advisory team by preparing and linking related cases to streamline workflow for Specialists and Coordinators.
- Develop and maintain queries, reports, and data extracts to support investigations, HR Business Partner requests, legal inquiries, and monitoring of team compliance and productivity.
- Audit vendor billing invoices for accuracy, resolve discrepancies, and identify cost-saving opportunities to improve financial efficiency.
- Manage reporting related to background check cases and influence decisions by providing clear, consistent data and insights to stakeholders at all levels.
- Act as a primary point of contact with HireRight, eScreen, and other external partners, ensuring productive collaboration and effective day-to-day operations.
- Cross-train in other areas within Colleague Advisory and support casework and investigations as needed.
- Lead and support special projects within Colleague Advisory as assigned.
- Maintain regular, dependable attendance and punctuality.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Operational Excellence: Proven ability to identify inefficiencies, recommend strategic improvements, and implement process enhancements that increase efficiency, productivity, and compliance.
Background Check and Drug Screening Expertise: In-depth understanding of background check and drug screening procedures, policies, and legal requirements, with the ability to ensure compliance and manage escalations.
Leadership and Team Development: Demonstrated experience leading, mentoring, and developing team members, fostering a high-performing, knowledgeable, and compliant team culture.
System and Technology Proficiency: Strong working knowledge of HR systems including Salesforce/AskHR, Genesys, Imaging (IDS), Oracle, and HireRight/eScreen, with the ability to train others, identify system enhancements, and act as a liaison between functional and technical teams.
Analytical and Data-Driven Decision Making: Advanced skills in query writing, reporting, and data analysis using tools like Excel and Access to inform decisions, influence stakeholders, and ensure accurate case management and billing.
Communication and Collaboration: Excellent written and verbal communication skills, with the ability to present clear insights to stakeholders at all levels and maintain productive relationships with internal partners and external vendors.
Compliance and Risk Management: Skilled at conducting audits, interpreting legal and policy documents, and ensuring organizational adherence to compliance standards, particularly in areas involving sensitive or confidential information.
Project and Vendor Management: Experience leading cross-functional projects and managing vendor relationships, including auditing invoices, resolving discrepancies, and identifying cost-saving opportunities.
Adaptability and Independence: Able to manage multiple priorities, take initiative, and work independently in a fast-paced, evolving environment with minimal supervision.
Who You Are
- Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Prior experience in Human Resources, Administration, and/or Reporting & Analytics preferred.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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