Description
Position Summary:
The Contracted Services & Compliance Manager is responsible for overseeing and managing all aspects of soft services and compliance within the organization, including janitorial services, pest control, food service, and landscaping. This role involves ensuring these services are delivered efficiently, effectively, and in alignment with the company's standards and objectives. The Contracted Services & Compliance Manager will lead a team of service providers, coordinate with external vendors, and implement programs to enhance service quality and customer satisfaction.
Primary Duties:
Service Management:
- Oversee the delivery of janitorial, pest control, food service, and landscaping services to ensure high standards of cleanliness, hygiene, and aesthetic appeal.
- Develop and implement service schedules and protocols to maintain consistent service levels.
- Monitor service performance and address any issues or deficiencies promptly.
Team Leadership:
- Lead, mentor, and supervise the soft services team, including internal staff and external contractors.
- Conduct performance reviews, manage hiring, and oversee terminations as necessary.
- Foster a positive work environment, promoting teamwork and professional development.
Vendor Coordination:
- Select, contract, and manage external vendors for janitorial, pest control, food service, and landscaping services.
- Ensure vendors adhere to company policies, safety standards, and service agreements.
- Evaluate vendor performance, negotiate contracts, and optimize service costs and quality.
Budget and Financial Management:
- Develop and manage the budget for soft services, ensuring expenditures align with financial targets.
- Monitor and reconcile departmental spending, identifying cost-saving opportunities.
- Prepare financial reports and forecasts for soft services-related expenses.
Compliance and Safety:
- Ensure all soft services operations comply with relevant health, safety, and environmental regulations.
- Partner with the Corporate HS&E organization to implement and maintain safety programs.
- Conduct regular safety audits and risk assessments, addressing any issues promptly.
Customer Satisfaction:
- Establish and maintain strong relationships with internal departments, understanding their service needs and ensuring service levels meet expectations.
- Communicate effectively with all stakeholders regarding soft services operations, projects, and initiatives.
- Address and resolve any service-related complaints or issues in a timely manner.
Quality Control:
- Develop and implement quality control measures to ensure high standards of service delivery.
- Conduct regular inspections and audits of services to ensure compliance with company standards.
- Identify areas for improvement and implement corrective actions as needed.
Sustainability and Efficiency:
- Identify and implement sustainable practices and programs for soft services.
- Monitor and analyze service performance metrics, identifying areas for improvement.
- Recommend and implement best practices to enhance operational efficiency and reduce environmental impact.
Qualifications, Training and Education:
- HS Diploma and 8 years of experience in comparable industry or business function managing contracted services; including food service, janitorial, pest control, landscaping, etc., or
- Associates Degree and 6 years of experience in comparable industry or business function managing contracted services; including food service, janitorial, pest control, landscaping, etc., or
- Bachelor's Degree and 4 years of experience in comparable industry or business function managing contracted services; including food service, janitorial, pest control, landscaping, etc.
- Proven experience in a leadership role within facilities management, specifically overseeing soft services.
- Strong knowledge of facilities management best practices, particularly in the areas of janitorial services, pest control, landscaping and catering.
- Strong leadership and team management skills.
- Excellent organizational, problem-solving, and decision-making abilities.
- Effective communication and interpersonal skills.
- Proficiency in facilities management software and tools.
- Knowledge of health, safety, and environmental regulations
- Cultural alignment with our core values: Safety Leadership, Care & Empathy, Customer Service, and Diversity, Inclusion & Equality
Working Conditions and Physical Requirements:
- The role may require occasional evening and weekend work.
- Ability to handle physical demands, including walking and standing for extended periods, and occasional lifting of supplies or equipment.
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