Position Overview:
The Retail Manager is responsible for the overall management and daily operations of Grand Outfitters at Grand View Lodge. This pivotal role entails strategic guidance on purchasing practices resort-wide, ensuring that all acquisitions—whether for retail or internal use—meet high-quality standards while optimizing cost efficiency. The Retail Manager collaborates closely with department heads to harmonize procurement strategies, enhance inventory selection, and streamline operations, thereby contributing to the resort’s overall excellence and guest satisfaction.
About Cote Family Companies: www.cotefamily.com
For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth.
COTECares
CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.
Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.
Career Pathing:
Through proactive pursuit of growth and skill development, this role can establish a fulfilling and prosperous career trajectory in Retail or general resort operations.
Duties & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hire, train, manage (including coaching and scheduling), and evaluate all employees in the retail department.
- Oversee buying and merchandising for Grand Outfitters and other designated outlets, ensuring a selection of cost-effective, high-quality products.
- Create, analyze, and manage budgets for gift shops, adhering to budgetary constraints.
- Maintain optimal inventory levels by managing purchasing, requisitioning supplies, and conducting regular audits to minimize shrinkage without compromising the guest experience.
- Ensure guest and employee satisfaction through efficient inventory and cash management.
- Maintain attractive store displays and visual merchandising standards, updating them based on seasonal trends and promotional events.
- Handle cash management, including processing transactions, making change, and ensuring accurate accounting of sales and expenditures. Prepare and analyze financial reports.
- Maintain thorough knowledge of the resort and surrounding area to assist guests with inquiries.
- Collaborate with the marketing team to plan and execute in-store promotions, special events, and loyalty programs to drive traffic and sales.
- Research and present new retail opportunities to management.
- Assist in preparing annual budgets.
- Perform additional duties as assigned.
Job Requirements:
- Strong public speaking, interpersonal, and written communication skills.
- Exceptional attention to detail, organizational, decision-making, and analytical abilities.
- Self-starter with a results-driven mindset, capable of meeting short- and long-term business goals.
- Excellent time management skills, with the ability to meet deadlines and work flexible hours.
- Innovative, change-driven, and able to work with a high sense of urgency.
- Proven problem-solving skills with the ability to maintain composure under pressure.
- Ability to stand and walk for 7-8 hours, climb stairs, reach, bend, and occasionally lift over 50 pounds.
- Strong leadership and interpersonal skills, with the ability to manage a diverse team and collaborate across departments.
- Exceptional customer service skills with a focus on understanding and anticipating guest needs.
- Strong organizational and multitasking abilities, with proficiency in inventory management and financial reporting.
- High school diploma or equivalent; a degree in Business Management or a related field is preferred.
- Familiarity with retail management software and point-of-sale systems.
Education & Experience
- Minimum of two years of experience in retail or product buying.
- A degree in Business or a related field is preferred.
- Previous leadership experience in hospitality is advantageous.
- Advanced computer skills, including proficiency in Word, Excel, and PowerPoint, with the ability to learn new software applications.
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