This role requires both execution and strategic-focused program management experience and broad knowledge of research's impact on product design and development. Communication skills, demonstrated experience managing complex logistics, and a highly organized approach are mandatory.Manager, Research Operations Responsibilities
- Move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress
- Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships
- Predict roadblocks and obstacles and establish meetings or integration points between teams
- Prioritize competing needs with reasoning and solutions
- Coordinate resources across multiple projects
- Contribute to overall Research Program Management team processes and tools, initiating improvements where needed
- Engage, partner, and collaborate with FOA UX Research team members and leadership to proactively identify opportunities to improve the effectiveness of our research process
- Build and maintain a trusted, cooperative relationship with internal cross-functional partners (e.g., Legal, Privacy, Policy, Finance, Facilities, Security)
- Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
- Lead a multi-disciplinary team with varying levels of experience
- 10+ years of experience in operations or project/program management. 8+ years of experience if you have an advanced degree
- 3+ years people management experience
- 2+ years in UX Research or directly supporting UX Researchers
- Proven track record of breaking down processes and identifying pain points to deliver business improvements
- Experience communicating with a variety of audiences ranging from product team members to directors/VPs
- Proven track record of collaborating with cross-functional groups to produce results
- Experience developing and managing a budget
- Experience scaling operations in a business environment
- Vendor management experience
- Experience with research operations, participant recruiting teams, lab facility management
- Experience leading a globally distributed team
- Experience developing international research programs
$142,000/year to $202,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
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