Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Third-Party Lifecycle Management (TLM) organization is a global team composed of third-party risk professionals who work hand in hand with our business partners, stakeholders and colleagues across American Express to ensure consistent execution of risk assessments and first line oversight of third-party relationships.  

In this capacity, the Critical Third-Party Risk Manager will be responsible for coordinating cross functional third-party risk management and oversight activities, including the execution of required activities in compliance with internal policies, standards and external regulations.

Role Requirements:

• Manages and oversees activities required manage some of AXP’s most enterprise critical and/or strategic third-party relationships
• Collaborates with Business Units, Engagement Owners and Third-Party Risk and Relationship Managers to a) drive consistency across critical and/or strategic third-party contracts, b) incorporate required SLAs, and c) facilitate critical and/or strategic third-party approvals
• Enables continuous relationship and service improvement through the analysis and aggregation of contract adherence, SLA performance, and ongoing monitoring data
• Aggregates end to end relationship spend, identifying insights, opportunities, and remediates potential gaps
• Identifies, tracks and manages relationship level issues or disputes to closure and escalates to appropriate contacts including Senior Leaders and Executive Relationship Owners
• Enables continuous oversight through the aggregation of risk and compliance measures across multiple inputs including, policy exceptions, security incidents, CAP and OREs, etc.
• Facilitates status update review sessions with Senior Leaders and Executive Relationship Owners
• Develops standard communication processes in collaboration with third parties and business unit stakeholders
• Operates as the relationship contact and coordinator for third-party level ongoing oversight requests, questionnaires, due diligence artifact requests, third-party level assessments, information security related findings and gap closure 
• Monitors, reports and escalates third-party financial health, triggered events and negative news
• Coordinates and manages collaborative quarterly review sessions with third parties and Senior Leaders and Executive Relationship Owners     

Minimum Qualifications:

• 5+ years of experience in the financial services industry with a focus on third party risk management, third-party relationship management, affiliate management and/or vendor relationship management
• Investigative mindset, research-oriented approach, large appetite for knowledge and learning
• Mental and intellectual toughness to confront and solve problems, often through others as well as by themselves
• Creative thinker and problem solver who can operate in the “white space”
• A self-starter, proactive team player with a passion to consistently deliver high quality service and exceed expectations
• Mental stamina under pressure of achieving results in a complex and fast-moving environment
• Demonstrated experience operating as a primary point of contact, independently prioritizing and escalating issues when necessary
• Commitment to see tasks through. Accountability to accept when progress is not going as expected and to make personal changes to ensure corrective action
• Provide authentic and supportive leadership, especially during periods of change, maintaining trust, open communication, and a people (colleague and customer) first mindset
• Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives
• Proven collaboration and relationship building skills along with the ability to influence without authority, utilizing a consultative and collaborative style to make best use of intellectual resources  
• Prior experience with regulatory change management, third party management and information security/information technology
• Excellent written, verbal and presentation skills, with the ability to communicate complex ideas across diverse audiences (senior leaders, peers, colleagues and third-parties)
• Proficient in Microsoft Office

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.