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Marketing Member Retention Specialist (HYBRID)

St. Vincent's Catholic Medical Center/ USFHP
$55,000 - $65,000 a year
New York, New York
Full time
2 weeks ago

JOB SUMMARY

Member retention plays a critical role in increasing member/brand loyalty and meeting corporate member standards. The retention specialist will work cross-functionally across US Family Health Plan and with our members to increase loyalty and retain membership for USFHP and other lines of business, as assigned. This includes listening to member’s reasoning for disenrollment through multiple data points and providing leadership recommended solutions. Candidate must have good communication, critical thinking skills, and the ability to be empathetic to the consumers’ needs and concerns.

RESPONSIBILITIES

EXPERIENCE

Skills/Competencies

Education/Certifications/Licenses

SVCMC Inc. provides a robust benefits package that includes medical coverage through UnitedHealthcare/Oxford with no deductible for in-network services. Employees also receive vision coverage through UnitedHealthcare Vision and dental benefits through MetLife. Basic life and disability insurance are automatically provided at no cost. All employees are eligible for commuter benefits, tuition reimbursement, and a 401(k) retirement plan with an immediate employer match that is fully vested from day one. SVCMC also offers a generous time off package, which includes vacation, 10 paid holidays, and 3 personal days. Additionally, employees have access to a comprehensive Employee Assistance Program and exclusive discounts through Working Advantage.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

Schedule:

Education:

Experience:

License/Certification:

Ability to Commute:

Ability to Relocate:

Work Location: Hybrid remote in New York, NY 10018

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