Marketing & Social Media Coordinator

Pay Rate: $31.22 per hour

Hilton Waikiki Beach is seeking an on-site enthusiastic, self-starter, and experienced Marketing & Social Media Coordinator responsible to provide support to the Hotel Sales & Marketing Team. This is an exciting opportunity to be a part of the marketing team at a successful and dynamic hotel and restaurant located in the heart of Waikiki! If you are passionate and creative, love Hawaii, hospitality and travel, are a social media guru and blossoming web marketing expert, we are looking for you!

The Marketing Coordinator is responsible for providing administrative support to the hotel’s Food & Beverage and Sales & Marketing Departments. This position is also responsible for the coordination of all aspects and functions related to the marketing of Hilton Waikiki Beach and the hotel’s Food & Beverage Department. The Marketing Coordinator responds to all social media comments, assists with booking Food & Beverage group events, prospect new revenue opportunities, and creates positive brand engagement and marketing for the hotel and F&B Outlets. The Sales & Marketing Department is responsible for the strategies, tactics, building positive brand/reputation management, to put the Resort in the forefront of travelers and the Marketing Coordinator helps to lead the vision(s) to fruition.

Develops and curates engaging content for social media platforms. Assists in the creation and editing of written, video, and photo content. Attend events and produces live social media content. Maintains unified brand voice across different social media channels.

Our Benefits

• Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program
• Group Health Insurance (with a paid opt-out option)
• Recognition programs
• Paid Vacation, Sick Leave, Holidays
• 401(k) with company match
• Team Member Fitness Center, and more

Essential Job Duties and Responsibilities:

Marketing & Social Media tasks:

• Assist Director of Sales & Marketing with management of in-house collateral and other marketing projects/research
• Assist with brand management/collateral for the Hotel
• Responsible for creating and sourcing images, posting, managing, responding to all hotel social media accounts using CANVA and other digital tools
• Up-to-date and detailed knowledge of Facebook, Instagram, Twitter, LinkedIn are required.
• Coordinate and execute social media postings and paid social campaigns with assistance of corporate marketing team
• Manage YELP accounts, google my business accounts, OpenTable, Tripadvisor – including reading and responding to guest feedback
• Respond as appropriate to inbound website inquiries
• Manage website email database and email blasts

Administrative Functions:

• F&B Checkbook coding/input/printing
  • Print menus as necessary; M.A.C. 24/7, LBLE, Hang Ten, Room Service, Keiki, Banquets
• Manage and coordinate outlet menus with Director of F&B
• Maintain information boards for the hotel.
• Creates weekly snapshot of hotel events and activities
• Updates elevator and common area monitors with current F&B information

Group Bookings:

• Manage large M.A.C. 24/7 party reservations and special menu requests with Director of F&B
• Oversee M.A.C. 2 Go pre-order functions
• Prospect new business for M.A.C., M.A.C. Private Dining Room and LBLE - $2,500/month revenue goal

Special Events:

• Attend occasional off-site special events
• Live Facebook and Instagram posting at special events when appropriate
• Research/network/obtain entry for M.A.C. into new/noteworthy special events

Experience Required:

• Two years of experience performing administrative duties
• Minimum 2 years’ marketing experience, preferably in the Hotel or F&B industry
• Prior experience with commercial social media required. Must have experience with Social Media channels in a professional setting.
• Bachelor’s Degree preferred, or equivalent combination of education and experience.
• Relevant military experience in a comparable capacity
• Employees may be required to work varying schedules to reflect the business needs of the hotel.
• Must be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to multi-task while meeting deadlines.
• Ability to understand guests’ service needs

Language skills:

• Strong written communication skills. Ability to read, comprehend and write enticing copy, follow the brand voice, communicate clearly and concisely, and convey the brand in all emails, instructions, correspondence and memos.
• Ability to communicate verbally with Guests, management and co-workers.
• Ability to effectively present information to associates, management, clients and the public in one-on-one and group situations.
• Ability to communicate with professional E-mail etiquette is required
• Must be able to use English both verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Computer skills/experience:

• Must have a minimum of 2 years excellent computer proficiency with Windows operating systems including but not limited to Microsoft Word, PowerPoint, Publisher, Outlook, and Excel in Windows. Must be able to type 50+ wpm.
• Photoshop or similar experience.
• Must have at least 2 years computer experience with business Internet websites.
• Direct experience using social media management tools (Sprinklr)
• Experience with Adobe Creative Cloud (Photoshop, Premier Pro) or equivalent digital media editing tools is desired.
• Experience with creating various forms of communication with Canva
• Experience with posting and responding to Social Media channels
• Excellent telephone and electronic communication etiquette.
• Excellent computer proficiency and familiarity with social media platforms

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [email protected] or call 808-921-5504 to let us know the nature of your request.

Experience

• 1 year(s): Managing Social Media channel experience in a professional setting
• 2 year(s): Marketing experience, preferably in the Hotel or F&B industry
• 2 year(s): Administrative Duties

Education

• Bachelors or better

Skills

• Microsoft Office

• Organized
• Decision Making
• Detail Oriented

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.