Monarch Health Services, Inc. is a non-profit agency that provides Medical Services, Testing & Prevention Services, Behavioral Health Services, Nutrition Services, Support Services, Education & Outreach, Volunteer Programs and Advocacy for Palm Beach County, FL.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
General Narrative Description of Position: The primary job function is to provide a variety of technical, clerical, and client care services. This includes supporting practitioners and other members of the health care team by gathering client medical history, taking and recording vital sign information, and occasionally assisting with minor, office-based procedures.
Essential Job Functions:
- Ensures proper and timely check-in of clients and prepares client for medical examination.
- Assists with the coordination of client flow
- Prepares rooms for clinical examination and patient procedures: Ensures materials/supplies/equipment are fully stocked and available. Collects, transports, disinfects and prepares instruments for sterilization process
in accordance with policy and procedure.
- Ensures proper client identification using a minimum of two (2) client identifiers.
- Escorts client to the different areas within the clinic.
- Completes all tasks sent via EHR by the requested timeframe
- Schedules follow-up appointment for the client
- Timely and accurate documentation in EHR
- Reviews and documents the client's vital signs in the EHR
- Reports abnormal findings to the practitioner
- Prepares and completes lab orders/requisition: Ensures proper collection, labeling, and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood.
Ensures proper processing and specimens are securely enclosed for transport to the lab.
- Assists Medical Providers with medical procedures/testing.
- Reviews visit summary with the patient upon discharge by the provider
- Updates and records client information in the EHR: Allergies, reconciles medication list, reviews immunizations, history forms, etc.
- Receives/sends documents via fax per provider request.
- Makes phone calls and documents in EHR per provider request
- Assists with the completion of forms as needed.
- Prepares and reviews the next day’s client schedule & care requirements to maintain client flow
Additional Duties:
- Attend all interdisciplinary staff meetings.
- Attend HIV specific training annually, cultural competency training annually and other applicable trainings.
- Abide by all state, health district and agency policies regarding confidentiality of client information
- Assist with agency fundraising activities as requested, including promoting events, selling tickets, soliciting donations and other task to support events.
- Perform other duties as assigned
Training Program:
- 500/501 Certificate
- LGBTQ Sensitivity and Terminology
- TRAIN
- FDOH Annual OSHA Review- Part 1
- FDOH Annual OSHA Review- Part 2
- FDOH Annual OSHA Review- Part 3
- FDOH Bloodborne Pathogens- Part 1
- FDOH Bloodborne Pathogens- Part 2
- FDOH Active Shooter Awareness
- FDOH HIV/AIDS 500 The Basics of HIV/AIDS Counseling, Testing, and Linkage
- FDOH HIV/AIDS 501 HIV Prevention Counseling. Testing and linkage- Introduction
- Health Information Privacy and Confidentiality
- Human Trafficking Awareness Training
- Sexual Harassment and Sexual Assault: Understanding the Distinctions and Intersections
- IS-906- Workplace Security Awareness
Required Knowledge, Skills and Personal Qualifications:
- High school diploma
- 2 years of related work experience.
- Phlebotomy Certification
- OSHA Certification
- Biomedical Waste Cert
- Cert Med Assistant - CCMA
- CPR
- BLS
- Excellent interpersonal, oral and written communications and presentation skills
- Experienced in working with indigent and culturally diverse populations
- Electronic Medical Record system knowledge
- Cooperates as a team member
- Possesses problem solving and decision-making abilities
- Ability to work without close supervision
- Utilizes good time management techniques
- Follows through to completion of assigned tasks
- Abides by all policies and procedures
Preferred Qualifications:
- Experience working in Medical Office and/or Health Administration
- Experience working with HIV-infected clients
- Bilingual: English/Spanish or English/Creole
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk, use hands to finger, handle, or operate computers, objects, tools, or controls and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
NOTES:
- Monarch Health Services, Inc. is an equal opportunity employer. The clinic does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.
- This position is an at-will employment position. No contract for employment is implied at any time.
- Drugs, weapons, domestic violence are not permitted on clinic property or at any clinic events or programs.
