Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.
JOB PURPOSE AND SUMMARY:
The Medical Assistant is adaptable, dependable, and eager to advance their clinical careers. As an essential member of the patient care team, the Medical Assistant will provide both administrative and clinical support to ensure the smooth operation of the clinic. The MA should deliver high-quality, compassionate patient care, enhancing clinic efficiency, and contributing to an outstanding patient experience. This position also offers the opportunity to be cross trained in patient registration and medical records support, as needed.
ESSENTIAL DUTIES AND RESPONSBILITIES:
- Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.
- Participate in company initiatives and team activities
- Responsible for documentation in electronic medical record (EMR) system(s)
- Requesting external medical records and preparing patient charts prior to patient appointments
- Performing and documenting patient vital signs
- Completing review of systems and intake documentation
- Preparing patients for physician care
- Administering basic first aid
- Performing venipunctures and non-intravenous injections
- Processing labs using a Sysmex machine, and complete provided training and certification within 90 days of hire (provided by the company)
- Observing and reporting patients' signs or symptoms
- Able to serve as a chaperone in patient examinations as needed
- Assisting with patient examinations, procedures, or treatments
- Administering certain medications as directed by the physician
- Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
- Proficiency in electronic medical record (EMR) systems.
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Detail-oriented with a high level of accuracy.
- Compassionate and patient-focused attitude.
- Ability to work effectively in a team environment.
- Proficiency in completing blood draws and processing labs
REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:
- High school graduate or GED
- Completion of a Medical Assistant Diploma program from an accredited educational institute. Medical Assistant Certificate preferred, not required.
- 2 years of experience working as a Medical Assistant or related role in an outpatient clinic/medical office setting is preferred.
- BLS and CPR certification preferred.
- Bilingual in Spanish and English preferred
PHYSICAL WORKING REQUIREMENTS:
This position involves prolonged periods of standing and walking, performance of precise tasks like drawing blood and administering medications, and occasionally, lifting of up to 50 pounds. Clear vision and acute hearing are essential for reading charts and monitoring patients. Strong communication skills and attention to detail are critical, especially under stress. Frequent bending, stooping, reaching, and repetitive tasks are also required, along with sensitivity to patient needs and environmental changes.
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
