Job Overview
The Medical Equipment Customer Service plays a crucial role in ensuring the proper functioning and maintenance of medical equipment used in healthcare settings. This position involves troubleshooting, repairing, and servicing a variety of medical devices to ensure they meet safety and operational standards. The ideal candidate will possess strong technical skills, excellent communication abilities, and a commitment to providing outstanding customer service.
Duties
- Perform routine maintenance and repairs on medical equipment in accordance with manufacturer specifications and safety standards.
- Troubleshoot equipment malfunctions and implement effective solutions to restore functionality.
- Maintain accurate records of service performed, including data entry into computerized systems for tracking purposes.
- Communicate effectively with healthcare staff regarding equipment status, repairs, and operational procedures.
- Provide training to medical staff on the proper use and care of equipment as needed.
- Ensure compliance with all regulatory requirements related to medical equipment service and safety protocols.
- Assist in the development of service schedules and inventory management for parts and supplies.
Skills
- Strong ability to communicate technical information clearly to non-technical personnel.
- Experience in a medical office setting is preferred but not required.
- Multilingual or bilingual capabilities are a plus, especially in English and other languages.
- Proficient in analyzing technical issues and developing practical solutions.
- Competence in using computerized systems for data entry and record keeping.
- Excellent customer service skills with a focus on phone etiquette when interacting with clients and healthcare professionals.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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