Front Desk Check/In - Check/out Bilingual Spanish
The Front Desk Coordinator will be responsible for checking in and checking out patients, scheduling/rescheduling, taking payments, coordinating with the Medical Assistants and Physician, and will be expected to work independently and carefully. The FDMA must be able to pivot quickly through multiple daily tasks, be equipped to handle all types of patients and situations, and confidently jump in to help other staff members when needed. Medical Assistant Certification is preferred.
Duties include but are not limited to:
- Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
- Ensures patient information is complete and accurate; updates patient profiles and scans required documents into EHR
- Collects co-payments and outstanding balances
- Manages patient monies collected and closes batches at end of day
- Provides necessary release and HIPAA forms to patient for completion and signature
- Informs clinical staff or other appropriate parties of patient arrivals
- Ensures patient referrals are obtained as required by managed care plans
- Monitors schedule and organizes patient flow for office appointments; reschedules no-shows or cancellations at end of day
- Meets or exceeds quality and productivity standards as set by the Office Manager
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Cross trains and performs other clinic functions as directed by the Office Manager or Physician
- Any other duties and/or special projects as assigned
High School Diploma or GED required; Certified Medical Assistant preferred. Must have at least one year of experience working in a medical office setting. Must have basic knowledge of health care and clinical practices, and be computer literate in current office technology products, including Microsoft Excel and general Electronic Health Records.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High school diploma or general education degree (GED) and previous experience in the Medical Services field
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals and the ability to write routine reports and correspondence.
Computer/Typing Skills
Ability to type and work efficiently with computer, printers, faxes, e-mails, and computer software: Microsoft Windows, Word, Excel
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, handle, or feel, stoop, kneel, crouch, and talk or hear. The employee must be able to lift and/or move more than 50 pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to heat and air-conditioning routinely found in an office environment.
Summary
As a Medical Front Desk Receptionist, you will serve as the first point of contact for patients, providing essential administrative support in a medical office setting. Your core skills in patient service, medical records management, and front desk operations will be vital in ensuring smooth office functionality. Proficiency in Microsoft Office and computer literacy is expected, alongside a high school diploma or GED. Your role will involve managing appointments, handling patient inquiries, and maintaining confidentiality in compliance with HIPAA regulations. Join our team to contribute to a welcoming and efficient healthcare environment.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Primary Care
Schedule:
- Monday to Friday
Work Location: In person