Are you ready to dive into the world of member service with a dynamic and customer-centric team? As a Member Service Agent, you'll be forefront of providing exceptional member service while assisting members on the phone. This position is located at the Ottumwa Richmond Branch, back office. Spanish-speaking is preferred, but not required. This position also works roughly 2 Saturdays a month from 8am-1pm.
BENEFITS
- Medical (3 plans to choose from)
- Dental
- Vision
- Life Insurance (3x your salary is provided by C1st)
- Short Term Disability (provided)
- Flexible Spending Account
- Paid Sick Time (unused balance rolls over each year to a maximum of 240 hours)
- Paid Vacation (based on years of service; up to 40 hours of unused hours will roll over each year)
- Education Reimbursement Program (up to $3,500 annually)
- 401(k) - Qualified employees are eligible for 10% company contribution, even if you do not wish to participate in plan.
- Employee Assistance Program (provided to employee and family members)
Provided by C1st:
- Life Insurance for Employee: 3 times their annual salary
- Life Insurance for Spouse: $10,000 policy
- Life Insurance for Dependent: $1,000
- Short Term Disability
- Long Term Disability
Community 1st Credit Union is proud to be consistently rated one of Iowa Top Workplaces.
A DAY IN THE LIFE
As a Member Service Agent, you will be responsible for assisting members with their financial needs, providing accurate information on products and services, resolving inquiries and concerns, and promoting a positive member experience. You will have the opportunity to develop your communication skills, build relationships with our members, and contribute to the overall success of our Member Relations Center team in Ottumwa. Our training program will equip you with the knowledge and tools needed to excel in this role, ensuring that you feel confident and supported as you navigate your day-to-day responsibilities.
SKILLS/EXPERIENCE TO BE A SUCCESS
To excel as a Member Service Agent at Community 1st Credit Union, you will need excellent communication skills, a strong attention to detail, and the ability to multitask effectively. Proficiency in using computer systems and software applications is essential for this role, as you will be responsible for accurately inputting and maintaining member information. A customer-centric mindset, problem-solving abilities, and a passion for delivering exceptional service are key attributes that will enable you to thrive in our Member Relations Center in Ottumwa. Prior experience in a customer service or financial services role is beneficial, but we welcome individuals with a drive to learn and grow in this exciting position.
Apply now and take the first step towards a fulfilling career with us!
At C1st, employees are not only encouraged to get involved in their communities - but they are also actively supported, as C1st offers paid volunteer time for all employees. If you're looking to join a team that makes a difference both at work and in the community, C1st is the place for you.
