What You’ll Do:
Design and execute end-to-end research—quantitative and qualitative—across all stages of product development, from foundational exploration to concept testing, prototyping, and usability evaluation.
Work cross-functionally with product managers, designers, and data scientists to identify and prioritize opportunities where research can inform product direction and improve user experience.
Lead customized, high-quality studies that address both strategic and tactical questions, drawing from deep experience in mixed methods research.
Own the research process, including scoping, methodology selection, recruiting, prototyping, fieldwork, synthesis, and reporting—adapting between rigorous and scrappy approaches as needed.
Communicate insights clearly and persuasively to senior stakeholders and OpenAI leadership, influencing decisions through strong storytelling and stakeholder alignment.
Build systems where needed—including scalable research frameworks or processes to address recurring product or user questions.
What You’ll Need:
7+ years of experience in user experience and/or market research, ideally in high-growth or high-ambiguity environments.
Expertise in mixed methods, with fluency in qualitative techniques (e.g. interviews, usability) and quantitative approaches (e.g. surveys with large sample sizes, behavioral analysis).
Track record of strong stakeholder collaboration, especially with senior product, data science and design partners.
Strong written and verbal communication skills—you can distill complexity, tailor messages to different audiences, and influence decisions at all levels.
Experience building systems or frameworks to scale research, answer recurring questions, or improve decision quality.
Comfort with ambiguity and operational mindset—you can break through red tape, rethink processes, and find paths forward.
Proven ability to drive impact, with research that meaningfully shaped product, design, or business outcomes.
A mindset of ownership and accountability—you see yourself as a strategic operator, not just a researcher.
Nice to Have
Experience with Enterprise, API, or SaaS products
Eligible applicants must:
Live in the San Francisco Bay Area.
Be able to travel to the office 3 days a week.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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