Mobile Crisis Response Supervisor
Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery-oriented support, community prevention, LGBTQ+ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger, healthier communities.
Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following:
- 403(b) plan with organizational matching
- Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
- Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
- Long Term and Short Term Disability (BCBS), no cost to employee
- Flexible Spending Account (with annual rollover)
- Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS)
- Incentive program with potential for quarterly bonuses
- Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
- Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)
To further promote an active and healthy work/ life balance, KYC also offers a generous amount of paid time off and staff holidays.
- 4 weeks of Paid Time Off (With increases based on seniority)
- 8 Paid Organization-Wide Holidays
- 3 Personal Floating Holidays annually
Job Scope: This position provides a mixture of direct-service to clients and supervision duties. Provide clinical and administrative supervision to staff as they provide 24/7 crisis response and therapeutic services to clients in the community. Facilitate group supervision for Bachelor and Masters level staff as needed. Actively contribute as a team member with on-call crisis response shifts and maintain a caseload for linking clients to long-term services. Option to maintain therapy caseload once established in role. On call-shifts run on a 24/7 basis, and include evening, weekend, and holiday hours. Assist Manager in administrative responsibilities as needed.
Administrative Responsibilities
- Provide clinical supervision to full-time MHP/QMHP staff and interns as assigned.
- Clear understanding of the program grant and deliverables to support team to understand, implement, and monitor
- Monitor and oversee day to day activities and operations of the identified Mobile Crisis Team members and Team Lead across 3 shifts.
- Provide ongoing performance evaluation for supervisees, building on strengths and identifying ongoing growth/training needs.
- Assure smooth case transfers and consultation between MCR, outpatient teams, and behavioral health recovery teams.
- Coordinate with Manager to complete schedule, ensure coverage, and provide ongoing team training
- Coordinate with Manager and admin staff to oversee and evaluate data tracking and reporting.
- Complete case assignment when manager is unable or as assigned.
- Participate with Manager in interviewing, hiring and training of new Mobile Crisis Team staff.
- Be available for crisis response consultation outside of scheduled work hours, on a rotating on-call schedule (additional stipend provided)
- Maintain a high level of personal and team documentation compliance including timely review and signing of team members’ documentation.
- Review and sign crisis assessments completed by MHP and non-LPHA staff.
- Participate in scheduled Behavioral Health leadership meetings as needed.
- Coordinate with Manager to lead team meetings.
Clinical Responsibilities
- Provide a full range of crisis screening and support services to a caseload of clients and their families. These services will include the following:
- Crisis screenings completed in a two-person team to assess current needs and determine level of risk
- Development of a plan to stabilize a client without the use of hospitalization if hospitalization is not necessary
- Case management services to reduce likelihood of future crisis
- Linkage back to care provider
- Linkage to community resources as needed
- Ongoing support to help a client maintain access to established services
- Post-hospitalization services, which may include gathering information for a mental health assessment and individualized treatment plan
- Participate as a responsible crisis team member to maintain continuous on-call coverage and to accomplish other team tasks, goals and responsibilities
- Manage a caseload that reflects the CCS MCR program demands
- Provide timely and accurate assessments of incoming crisis calls with clinically appropriate dispositions
- Determine the need for additional services based on the assessment and facilitate linkage
- Participate in consultation, as needed, with other agency professionals or with paid agency consultants
Minimum Position Requirements
- Masters Degree from an accredited College or University in Social Work, Psychology, Counseling or closely related discipline
- LCSW or LCPC Licensure
- At least 3 years experience providing clinical treatment and demonstrated experience providing crisis intervention services
- Preferred 1 years supervisory experience
- Valid driver’s license, proof of insurance and reliable transportation required
- IM-CANS certified or obtain within 90 days
- Basic technology, smartphone, and computer proficiency; knowledge of web-based team communication tools (ex. Microsoft Teams) and Word, Excel, and internet skills.
Schedule
- Full Time, Exempt, 37.5 hour work week
- Majority of schedule during workweek business hours and must be prepared to work a flexible schedule in response to the needs of the target population served, including evenings and/or weekends. Team provides services 24/7/365 days per week
- Participate in 24/7 on-call coverage (additional stipend)
Kenneth Young Center is an Equal Opportunity Employer
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