Mortgage Loan Officer Assistant

Job Summary

The Mortgage Loan Officer Assistant supports the Mortgage Loan Officers by understanding each member’s unique financial needs and helping guide them through UFCU’s extensive suite of mortgage products to find the right solution. This role assists multiple Loan Officers in their day-to-day job duties related to compliance and quality assurance. The Mortgage Loan Officer Assistant provides exceptional support and service to enable the Loan Officer to grow their business. Each Mortgage Loan Officer Assistant will work with a consistent Loan Officer team.

The Mortgage Loan Officer Assistant reports to the Senior Manager, Mortgage Loan Operations.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

Loan File Support and Compliance

• Application Support: Assists the Loan Officer in obtaining information for an application and/or originating a mortgage loan. Assists applicants in filling out application packets, collects documents, and signatures.
• Compliance Support: Follows up on TRID paperwork, Initial Disclosure Request, Re-Disclosure Request, Upload authorization for credit pulls, properly closes out files, fills out loan summary information from website application, and uploads all loan and financial documents.
• Process Support: Manages the mortgage loan process from application to funding. Properly utilizes loan origination and other tools to monitor and track the life cycle of a loan to communicate real- time information to the Loan Officer, Processor, Realtors, and member(s).

Communication and Service Support

• Communication Support: Provides timely and accurate information to all parties including Loan Officers, Loan Processors, Realtors and member(s) (responds within 24 hours) and weekly and monthly reports to management.
• Lead Support: Assists the Loan Officers in their first contact of both voice mail and email of potential members. Helps prioritize necessity for first contact as Hot/Warm/Cold leads.

Other

• Adheres to all company policies, procedures and business ethics codes
• Completes required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities

Knowledge

• Strong knowledge in all aspects of the Federal and State Regulations dealing with Mortgage and Home Equity lending, including HMDA, RESPA, Fair Housing, ECOA, TIL, and relevant regulations in other states (North Carolina, Florida, etc.)
• Fully competent in Microsoft Office, Encompass, and other related software programs

Skills

• Excellent analytic skills, attention to detail, and ability to work within time constraints

• Excellent interpersonal, written and verbal communication skills

Abilities

• Demonstrated ability to use loan origination software to efficiently perform job functions
• Demonstrated ability to remain patient and respectful when dealing with members.
• Strong ability to present ideas and thoughts in a clear, concise manner. Able to make oral presentations with persuasiveness and confidence. Uses clear and simple language to get the message across to members and co-workers.
• Ability to quickly build rapport and establish credibility with members and co-workers.
• Ability to manage multiple projects, under tight deadlines while maintaining the accuracy and integrity of loan documentation.
• Ability to efficiently work both independently and in a team environment
• Strong ability to effectively manage daily workload to meet or exceed service levels
• Ability to exhibit adaptability to effectively adjust to frequent changes

Competencies

• Demonstrating Member Obsession

• Puts themselves in the Member’s shoes
• Looks for friction points
• Makes it personalized and easy

• Demonstrating Performance Excellence

• Sets standards for elevating excellence
• Ensures elevated quality
• Takes responsibility
• Conducts continuous improvement

• Demonstrating Innovation

• Challenges current thinking
• Approaches change with a positive mindset

Experience

Minimum Requirements

• High School Diploma or equivalent
• Minimum one (1) year administrative experience
• Minimum two (2) years of inside/outside sales experience in the financial or lending industry
• Minimum one (1) year of mortgage industry experience, preferably as a Loan Officer Assistant
• Must be bondable

Preferred Requirements

• Prior financial institution experience
• Bilingual in English/Spanish

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone and virtual communications requiring the ability to explain complex information effectively and accurately.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.

• This position requires frequently working onsite at UFCU Plaza in Austin, Texas.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually moderate

INDUFCU

Education

• High School or better

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.