The Lock Desk Specialist will provide daily, weekly, and monthly reporting support. This position will provide lock desk support as well as maintain and monitor investor sales commitments. This position will also operate and maintain data within the Encompass system, Optimal Blue as well as monitor pipelines.
Responsibilities
- Assist in monitoring the shared inbox for lock desk support.
- Assist in receiving and handling daily locks within the policies of Bell.
- Assist in selling the Best Effort loans to various investors.
- Monitor and maintain Best Efforts pipeline. Review Best Efforts commitments, Best Efforts confirmations and expiring Best Efforts locks.
- Provide high-quality service to internal customers and investors.
- Act as liaison between capital markets and mortgage sales/operations staff to communicate system (Encompass and Optimal Blue) enhancements, loan program changes, and answer questions related to loan programs.
- Become proficient/knowledgeable of all the necessary systems (Encompass and Optimal Blue) used on a daily basis.
- Follow policies and procedures within the areas of investor regulations and secondary marketing. Backup all lock desk duties.
Bell Bank Culture, Policy and Accountability Standards:
- Know by name and face as many customers and employees as possible, calling them by name as often as possible.
- Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
- Know, understand, and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Prompt and reliable attendance.
- Perform other duties as assigned.
Education, Experience, and Other Expectations
- High school diploma or equivalent education.
- 1-2 years of customer service experience.
- Prior experience utilizing Microsoft applications (Excel, Word, Outlook, etc) is required.
- 1-2 years of mortgage industry and/or loan documentation experience is preferred.
Skills and Knowledge
- Strong math skills.
- Ability to understand complex situations and use multiple data points to reach logical conclusions.
- Good written and verbal communication skills with ability to work under pressure.
- Good organizational skills, detail-oriented with a strong emphasis on accuracy.
- Basic keyboarding skills.
Additional Details :
If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.
Bell Bank was founded in 1966 and is headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $14 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $30 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.
Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune. If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.
Bell's Values:
As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:
- Promoting and sustaining our family atmosphere.
- Providing unequaled personal service to each and every customer.
- Paying it forward
Our Bottom Line:
Happy Employees! Happy Customers!
In addition to salary, Bell Bank offers a comprehensive benefits package including, healthcare, (medical, dental, vision) employee stock ownership program, and 401(k) contribution and profit-sharing plan. All benefits are subject to eligibility requirements.
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
