National Director of Operations
To drive sales performance and profitability by effective leadership of the venue site leaders, operational and brand excellence, and managing the consistent delivery of exceptional guest service and standards.
Job Responsibilities
- Ensuring all Directors of Operations fully understand the expectation and deliver sales, hospitality, and standards, via ongoing communication, training, and empowerment. (20% Time)
- Developing a ‘talent pipeline’ for Operations, to ensure successful succession planning. (20% Time)
- Setting goals, monitoring, and reviewing progress against objectives and personal development plans. (15% Time)
- Building effective working relationships with associates from other parts of the business. (15% Time)
- Monitoring levels of hospitality on an ongoing basis; frequent travel to the venues to meet with and observe Management, provide coaching, and recognition. (30% Time)
Critical Skills & Experience Requirements
- Bachelor’s Degree: Business Administration, Management (Preferred)
- 3+ Years Managing multi-unit, high volume operations in multiple states (Required)
- 12+ Years Progressive leadership experience in food and beverage operations (Preferred)
- High level of business acumen
- High level of communication skillsets with acute listening skills
- Ability to interpret business results and translate into operational plans
- Setting clear direction and providing regular feedback to all individuals.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
