Network Operations Center Operator

Job Purpose:
We are seeking a skilled NOC Operator to support the Navy Enterprise Voice and Video System. This role provides Tier 1 and Tier 2 operational support for a hybrid VoIP network infrastructure, ensuring uninterrupted telephony and video communications. The NOC Operator is responsible for real-time monitoring, fault analysis, and incident response to maintain optimal network performance in a 24/7 operations environment.

Responsibilities

• Monitor voice and video networks (AVAYA, Cisco, VoIP) in real-time using Government-provided tools.
• Identify, escalate, and resolve network incidents based on defined severity levels and response timelines.
• Troubleshoot telephony and IP network faults, conduct root cause analysis, and execute standard remediation procedures.
• Maintain accurate ticket documentation in the Telephony Management System (TMS).
• Support failover operations at the Alternate NOC (ANOC) during Continuity of Operations (COOP) events.
• Collaborate with field technicians and other IT teams to activate new services and resolve outages.
• Ensure compliance with operational SOPs and performance standards as outlined by the Government.
• Maintain physical and cybersecurity protocols in alignment with DoD policies.
• Other duties as assigned.

Education and Experience:

• Minimum 3 years of experience in NOC or IT operations support, preferably in the telecommunications sector.
• Active Secret Clearance required at the time of hire.
• AVAYA VoIP certification or equivalent VoIP network management certification (or documented experience).
• Familiarity with network monitoring, incident management, and troubleshooting for VoIP and IP-based systems.
• Proficiency in working with Cisco, AVAYA platforms, and telephony gateways (e.g., G450, G430).
• Experience supporting Department of Defense (DoD) or federal government networks.
• Knowledge of NOC operations in classified or sensitive environments.
• Familiarity with Defense Switched Network (DSN), Session Border Controllers (SBC), and traffic management tools.
• Understanding of CWF Code 441-Network Operations Specialist (Intermediate) as outlined in DoD 8140.03.
• Ability to work in a mission-critical, fast-paced 24x7 environment with rotating shifts.

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.

Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets