DAILY DUTIES / RESPONSIBILITIES:
- WORKS UNDER LIMITED SUPERVISION IN THE ADMINISTRATION, PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, AND SUPPORT OF COMPUTER HARDWARE, SOFTWARE, PRINTERS, AND NETWORK CONNECTIVITY.
- UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ASSISTS HELPDESK PERSONNEL WITH LOWER TIER SUPPORT WHEN REQUESTED.
- MONITORS CYBER THREATS, ATTACKS, AND VULNERABILITIES SUCH AS VIRUSES, RANSOMWARE, WORMS, TROJANS, KEYLOGGERS, ADWARE, BOTS, RATS, AND LOGIC BOMBS.
- PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION-BASED ISSUES BETWEEN ENDPOINT DEVICES AND DISTRIBUTION SWITCHES.
- PROCESSES INVENTORY AND MAINTENANCE REQUESTS FOR COMPUTER SYSTEMS AND PRINTERS ON THE NETWORK.
- CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENT ACROSS ALL AGENCY REGIONS OF SC.
- ASSISTS IN PREPARING NEW SYSTEMS AND DEVICES FOR EMPLOYEES.
- UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS AND CONDUCTS PASSWORD RESETS AND SYSTEM CONFIGURATION UPDATES USING SCCM.
-
Additional Required Deliverables Include:
-
Documentation
- Technical
- User Documentation
-
Knowledge Transfer
- Technical Training
- User Training
- Official Knowledge Transfer Sessions
- Screen sharing
- Recorded
-
Weekly Status Reports to Hiring Manager
- Accomplished
- Planned
-
Documentation
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- EXPERIENCED IN ENTERPRISE DESKTOP SUPPORT AND CUSTOMER SERVICE.
- SKILLED IN DESKTOP ADMINISTRATION FOR WINDOWS 7 AND WINDOWS 10.
- DEMONSTRATIVE ABILITIES TO TROUBLESHOOT DESKTOP, PRINTER, NETWORK AND MDM IPHONE ISSUES.
- EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES
- MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AT DIFFERENT SITES.
- MUST BE ABLE TO UPDATE USER AND SYSTEM INFORMATION IN ACTIVE DIRECTORY AND SCCM.
- IT NETWORK, VIRTUAL ENVIRONMENTS, DATABASE, AND STORAGE
- WINDOWS 10 OR 11 ENTERPRISE
- GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION
- WINDOWS SECURITY - GROUP POLICY
- VOIP
- WINDOWS SERVER 2019
- M365
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS
- GOOD UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS FOR THE ENTERPRISE AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS.
- GOOD INTERPERSONAL SKILLS
- PROACTIVE AND SELF-MOTIVATED
- SELF-STARTER WITH THE ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME.
- WILLINGNESS TO LEARN NEW THINGS AND TAKE OWNERSHIP.
REQUIRED EDUCATION:
- Bachelor's Degree
- or MASTER’S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT
- Or equivalent work experience.
PREFERRED CERTIFICATIONS:
- A+
- Network+
- Security+
- MCSA: Windows 10
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