Network Technician

Job Responsibilities

Who we are:

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at dor.sc.gov/careers.

• Self-motivated
• Team oriented
• Analytical
• Committed to customer service and interested in helping others
• Creative problem-solvers with the ability to focus on details
• Able to see challenges as puzzles to solve and enjoy completing them

Primary job duties include:

• Monitoring, reporting, identifying, and resolving moderately complex problems affecting systems performance, security, and availability to management with recommendations on corrective measures.
• Assisting with activities that include system integration, installation, configuration, and support of technical environments.
• Assisting the Infrastructure Support Team in supporting, installing, configuring, and designing the virtual environments for both the main data center and disaster recovery sites.
• Assisting in performing research on problems, tools, and products.
• Performing scheduled updates and migrations to mission critical systems, notifying responsible parties of any problems.
• Performing administrative tasks such as adding and deleting users, and granting access to network directories, files, and applications.
• Working closely with other team members to ensure that backup personnel are properly trained.

Minimum and Additional Requirements

Either:

• A high school diploma and experience in information technology, electronics technology systems, or other related areas OR
• An associate's degree in a related field OR
• A bachelor's degree in a related field

Academic degrees must be from an accredited institution of higher learning.

• Ability to lift 40 lbs
• Valid driver's license
• Ability to travel around the state to provide support for the district offices. Some overnight travel may be required.

Preferred Qualifications

• General knowledge of Microcomputer and Infrastructure hardware and software, server operating systems, system design, debugging, testing, and maintenance techniques and practices.
• Ability to establish and maintain working relationships and communicate well with management, users, peers, and vendors.
• Ability to identify and implement microcomputer and infrastructure hardware solutions for agency and end-users.

Additional Comments

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Training: Network Technicians participate in informal training to ensure they have the knowledge and skills to successfully perform their job.
• Hours: Flexible hours may be available from 7:00 a.m. – 6:00 p.m., Monday – Friday (37.5 hours per week).
  • Flexibility to work extra hours or hours outside normal schedule will be required to support mission-critical systems that operate 24 hours a day, 7 days a week. The person in this position will be required to sometimes travel around the state to provide support for the district offices and data centers which may include overnight travel.
• Telework schedule: This position may be eligible to work remotely up to two days per week.

Ready to apply?

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.