Our customers love us and so will you! Rockler is a family-owned business that helps woodworkers and do-it-yourselfers create amazing projects out of wood through innovative products, education and advice.
Are you interested or experienced in woodworking or DIY projects? If so, this may be the perfect job for you!
This is a customer service role in which the sales associate gives customers their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping. We are hiring for both a Sales Associate position and a Key Holder position.
SUMMARY OF POSITION
This is a customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.
MAJOR AREAS OF ACCOUNTABILITY
- Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
- Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
- Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
- Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
- Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
- Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
- May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
- Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.
- Minimum of high school graduate or GED.
- Knowledge of woodworking and hand tools desirable
- Previous retail sales experience desirable
- Ability to understand the nature of customers’ requests and how best to respond to their needs.
- Ability to understand situations where a return or refund of merchandise can be authorized.
- Requires an extremely strong service orientation to maximize customer satisfaction.
- Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.
- Must be able to stand for long periods of time, personally lift up to 50 lbs on a regular basis and participate in team lifting.
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