The Occupancy Specialist is responsible for managing and monitoring waitlist activities as required by the Admissions and Continued Occupancy Policy and Procedures. Additionally, the Occupancy Specialist II is responsible for creating training material, facilitating trainings, and performing user acceptance testing.
DUTIES AND RESPONSIBILITIES
Waitlist Management:
- Issues appropriate waitlist names for outreach and screening.
- Conduct process training for contactors regarding the leasing processes.
- Monitors waitlist activity to ensure compliance with applicable policies, procedures, and processes
- Manage and maintain waitlist documentation for internal and external audits.
- Conducts a Move-In Review Audit on electronic (and physical) documentation to ensure compliance with applicable policies for outreach, screening, and leasing.
- Issues Compliant and Non-Compliant Audit Findings summarizing waitlist outcome details.
- Maintains detailed knowledge of assigned portfolio’s leasing activity.
Reporting:
- Timely and accurately document various waitlist management activity reports.
- Provides detailed and summary data to assist with development of routine and adhoc reports, presentations, or other analysis for internal and external stakeholders.
Policy and Program Compliance:
- Process and evaluate criminal (and credit background) reports for applicants and residents.
- Process resident requests for lease additions, split transfers, transfers, and residuals.
- Conducts Waitlist Appeals and Individualized Assessments that include reviewing and analyzing all mitigating circumstances and other information, prepare summary reports and make recommendations for waitlist reinstatement or denial.
- Participate in meetings to revise policies and procedures.
- Makes recommendations, and assists with development of templates, forms, letters, etc.
User Acceptance Testing and Training:
- Creates training material to explain the process for new initiatives and existing procedures.
- Participates and facilitates live and online training sessions.
- Works with the Data Analytics team and IT to test/replicate system errors, perform User Acceptance Testing, and document results for various organizational systems (i.e. Yardi, application and administration portals, CHA website, etc.).
Customer Service
- Responsible for researching and responding to requests for information from internal/external stakeholders (i.e. Co-workers, Applicants/residents, Access Living, Elected Officials).
- Responsible for working with ITS/Communications to maintain up-to-date information on CHA internet/intranet (i.e. application, senior site listing, etc.)
- Respond to clients via telephone, e-mail, fax, correspondence, and in-person.
- Process requests for mitigation hearings, lease additions, split transfers, transfers, and residuals.
- Performs all other duties and projects assigned.
QUALIFICATIONS
Graduation from an accredited college or university with a bachelor’s degree in urban planning, public policy, business administration, public administration, or a related field, with a minimum of two years transferable work experience, OR an equivalent four years of combined college education, and a minimum of five years transferrable work experience (in lieu of a bachelor’s degree).
The incumbent must possess highly effective communication and customer service skills and must be able to work well on team-oriented projects as well as individual projects. Working knowledge of public housing Occupancy Standards, HUD regulations, CHA policies including Fair Housing and federal laws and regulations that prohibit discrimination against individuals with disabilities is preferred. This position requires advanced verbal and written communication skills, effective problem-solving and organizational skills, and the ability to exercise objective judgment and discretion, ability to meet and enforce deadlines, multi-task, and the ability to interpret, implement, and enforce procedures. Strong computer skills are also required (Microsoft Word, Excel, and PowerPoint, data entry). Experience working in Yardi is a plus.
BENEFITS AT-A-GLANCE
- Vacation, Sick and Personal, competitive PTO package
- Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability Insurance
- Long-Term Care Insurance
- Pet Insurance
- Parking Transit
- Prepaid Legal Services
- Brightstar 529 College Savings Plan
- Identity Theft Protection
- Hospital Indemnity Insurance
- Voluntary Critical Illness Insurance
- Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
- Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
- Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.
"Applications will be accepted for 30 days from the date of posting. However, the position may be closed at any point if a sufficient number of qualified applications are received.”
Salary: $65,000
Grade: 61U
FLSA: Non-Exempt
Union: Yes
This is a Union Local 73, hourly position.
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Chicago, IL 60605
