The OFFICE ADMINISTRATOR will be instrumental in servicing our guests via phone, obtaining key reservation information, and appropriately communicating with our service team. This position will also provide administrative support to our operations team.
Weekend availability is a must. Office hours of operations is 9am-9pm.
Essential Functions: Must be willing and able to:
- Book reservations in accordance with Echo and Rig guidelines to ensures optimal seating of the restaurant, maintaining the highest level of guest service, and ensuring a personalized and enjoyable experience for each and every guest
- Accurately enter all of guest's information into OpenTable, and constantly update guest's profiles
- Calling to confirm all non-contract large party reservation prior to service, as well as confirming every and all reservations for holidays.
- Collect and input any group dining or private dining inquiries into TripleSeat program.
- Prepare and distribute daily reservation reports to culinary and restaurant leadership
- Track stocks of office supplies, and reshelve as orders arrive
- Assist with data entry
- Assist with miscellaneous Operations tasks such as cutting paper chits and menus, folding napkins and/or polishing silverware as needed.
Accountabilities: Must be willing and able to:
- Be an active team player
- Follow supervisor’s instructions
- Perform under more than average stressful conditions
- Make appropriate judgment calls under stressful condition
- Maintain clean and orderly work area throughout shift and leave it ready for the following shift
- Acquire and wear appropriate uniform as depicted in the uniform manual
- Maintain a well-manicured appearance and persona that reflects the established image of the restaurant
- Read and be accountable for the information in the Echo and Rig employee handbook
Qualifications Standards:
- 1+ Year previous administrative or hospitality experience strongly preferred
- Ability to effectively communicate in English (verbal and written)
- Ability to climb two flights of stairs multiple time a day
- Ability to lift and carry up to 50lbs
- Ability to sit for extended periods of time while answering phones
- Past experience with OpenTable and multi-line phone system desirable
Must be willing and able to:
- Learn and effectively practice The 7 Intents Service Model
- Think critically provide solutions for guests
- Collaborate and contribute to a diverse service team.
- Communicate effectively in both written and verbal communication
- Handle multiple priorities and tasks while under pressure.
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