About the Role
Kaerwell is growing, and we’re looking for an Onboarding Specialist to join our on-site team and ensure new clients have an exceptional launch experience. This is not a remote role—you’ll be boots on the ground at our [Jacksonville, FL / Fulfillment HQ] facility, helping clients get their products, systems, and shipping ready for success.
Responsibilities
- Be the point of contact for onboarding from day one to go-live
- Guide clients through platform setup, inventory arrival, and test orders
- Inspect inventory, verify SKUs, and troubleshoot in real time
- Run kickoff calls and training sessions
- Coordinate across departments (sales, ops, tech) to keep projects on track
Requirements
- 2+ years of onboarding, project coordination, or logistics experience
- Hands-on knowledge of Shopify or WooCommerce
- Experience with 3PL or warehouse operations preferred
- Organized and tech-friendly (OMS, spreadsheets, docs)
- Must be available on-site full-time (no remote option)
You’ll Thrive Here If You:
- Enjoy seeing a project through start to finish
- Like rolling up your sleeves and solving problems in real-time
- Communicate clearly and calmly—even when things go sideways
- Get energized by fast-moving, client-focused work
Perks & Benefits
- Full-time, in-person role with growth potential
- Join a mission-driven team improving health and logistics worldwide
Apply today and help us launch new clients into smooth, scalable fulfillment!
Job Type: Full-time
Pay: $52,248.00 - $56,976.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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