Full Job Description
As a team member of TRITON PROPERTY MANAGEMENT, you are expected to understand and support our mission statement and practice our Core Values every day. These values include, accepting the empowerment to exceed expectations, show enthusiasm for your position and duties; show a positive attitude and be accountable for your actions; be trustworthy in your duties and transparent in everything you do. These values are part of your work practices and expected as part of your daily activities while working at TRITON Property Management.
Responsibilities:
The Community Association Manager under the guidance of the Board of Directors plans, directs and Triton Leadership, recommends, and implements policies and procedures to ensure the common elements of the Association are well maintained and the community rules and regulations are adhered to.
This is a hands-on leadership position responsible for overseeing the operational, administrative, financial, human resources, maintenance, and security functions of the community. The position requires the Community Association Manager be on call 24-hours a day, 7 days a week for emergency situations that requires immediate management attention.
Key Functions:
· Supervises hiring and management of direct employees and supervises selection and management of outside vendor staffing to assure personnel capable of meeting the community’s goals and high standards in a hospitable, sensitive, and courteous manner.
· Schedules and/or reviews staff assignments to assure adequate coverage while being conscious of working within the assigned budget.
· Works under direction of Triton Leadership in meeting guidelines of the Board of Directors.
· Inspects community and facilities to determine maintenance and security needs and directs inspection of premises to detect hazards and to ensure that safety rules are posted and enforced.
· Documents, interviews, and assists residents regarding complaints about direct employees and vendor staff conduct.
· Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury relating to the ownership and maintenance of the common elements and operation of the Association, including damage or destruction to common elements.
· Prepares reports and insurance claims for damages to Association property, including estimated cost of repair, and causes repairs to be made in accordance with the Board of Directors’ approval.
· Prepares posting of the agenda for meetings of the Association and committee meetings, supervises file and record management and attends meetings of the Board of Directors and Annual or Special Meetings
· Assists in preparation of monthly financial reports and reviews same for accuracy and variance trends.
· Provides a monthly management report to the Board of Directors with recommendations, as appropriate, to enhance community appearance, values and general updates.
· Provides a one-page, weekly report to the Board of Directors briefly summarizing the past weeks major events and provides a prioritized Action List to focus on all projects/duties within the community and the assigned task holder.
· Maintains a professional relationship with the Board of Directors and homeowners, whose requests for services shall be received and recorded so that requests can be acted upon expeditiously. Any serious complaint shall be fully and promptly investigated and reported to the Board of Directors.
· Prepares the Annual Budget and coordination of Board Meetings, taking board meeting minutes if necessary.
· Prepares recommendations for collection action on delinquent accounts and acts as liaison with legal department and Association counsel and Board.
· Performs violation inspections when task not assigned to an Assistant Property Manager and maintains accurate records to follow up on rule violations. Acts as liaison with counsel if legal action is required.
· Monitors compliance with Rules and Regulations and implements procedures for handling violations. Drafts and signs correspondence and required notices in connection with homeowners who are in violation of the Declaration and Rules and Regulations.
· Solicits bids for maintenance, construction and other community projects, and participates in selection of contractors and vendors for furnishing of landscape maintenance, water, electricity, gas, telephone, pool maintenance, exterminator service, repairs or reconstruction of structural improvements, preventive maintenance, and such other services deemed to be in the best interests of the Association and necessary in order to ensure safety of the residents in accordance with the Declaration.
· Supervises and monitors contractors rendering services to the Association and inspects the repair and maintenance of equipment and building components and reviews invoices to confirm work completion and contract compliance.
· Reviews and approves payroll for all direct employees and reviews and codes vendor invoices before payment.
· Tracks all architectural change requests by homeowners and inspects for compliance upon completion.
· Communicates to the Board of Directors and homeowners, events that will affect their use and enjoyment of the Association’s facilities.
· Communicates to the community ideas to help it prepare and cope with weather related events, including assisting with hurricane preparation and implementation of preparedness protocol as designed and approved.
· Maintains Association’s website.
· Ensures that team members follow all safety precautions and procedures while performing duties.
Qualifications:
Education/Training/Certifications/Licenses:
Active CAM License: Associates degree with concentration in business preferred, or equivalent combination of education and experience.
Experience/Knowledge/Skills:
Two (2) to three (3) years of Community Association Management experience, or more depending on the community, are required. Outstanding customer service, communication and interpersonal skills required. Effective written and verbal communication skills.
Computer literacy:
Proficient knowledge and command of computer hardware/software is preferred; specifically, Microsoft Windows, Word, Excel, Outlook and Tops One a plus.
Language requirements:
Multiple language fluency may be required or preferred, depending on community.
Availability requirements:
Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies in a timely manner, 24-7.
Physical Requirements:
Ability to lift up to 10 lbs.; work in an upright standing or sitting position for long periods of time, will fluctuate day by day; Handle, grasp and lift objects and packages; extensive use of fingers for typing and visual use of the computer monitor. Reach with hands and arms; Communicate, receive and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions; Complete all required forms.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions:
Work will be divided between indoor and outdoor work. The proportion of indoor to outdoor work will fluctuate. May be exposed to weather conditions such as heat, cold or rain while working outdoors.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
