AUGUSTA, GA, 30901, US
Job details
Work flexibility: Field-based
Req ID: R547629
Employee type: Full Time
Job category: Customer Services
Travel: 10%
Relocation: No
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off
Job description
As an On-Site Specialist, you’ll bring technical skills and a service-focused mindset to provide service to minimally invasive surgical procedures. You’ll assist in the operating room, maintain surgical equipment, and help keep everything running smoothly behind the scenes. It’s a fast-paced role with real impact on patient care.
What you will do:
- Facilitate the use of Stryker Endoscopy equipment in coordination with the OnSite Specialists team, surgical teams, Sterile Processing teams, and biomedical teams, while maintaining OnSite Operations standards and expectations.
- Ensure Stryker Endoscopy equipment is properly prepared, fully operational, and compliant with standards to enable safe and efficient surgical procedures.
- Proactively identify the needs of surgical teams and address equipment issues promptly and effectively.
- Troubleshoot and repair surgical devices to maintain peak performance.
- Maintain up-to-date product knowledge through Stryker training and communicate key insights to clinical teams.
- Document and communicate data to contribute to ongoing improvement efforts.
- Adhere to all safety guidelines and regulatory standards, including HIPAA and patient privacy requirements.
- Meet work schedule and on-call duties to ensure consistent surgical coverage as required by the medical facility.
What you need:
Required Qualifications
- High school diploma or high school equivalent degree.
- 0+ years of experience in customer service or technical assistance roles.
- Ability to lift up to 50 lbs occasionally, move up to 20 lbs continuously, and perform tasks requiring standing, walking, visual acuity, color vision, and manual dexterity daily.
- Strong communication, time management, and critical thinking skills.
- Proficiency in Microsoft Office.
- Ability to obtain HSPA certification within 6 months of hire (with annual renewal).
Preferred Qualifications
- Associate or bachelor’s degree, or relevant medical certifications.
- Experience in operating rooms or with surgical equipment.
- Experience in Sterile Processing (HSPA/CRCST certification preferred).
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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