As an Operations and Business Development Manager at National Protective Service, you will play a pivotal role in overseeing both the operational aspects and the growth of our security guard company. You will be responsible for managing day-to-day operations while also identifying and pursuing new business opportunities. Your key responsibilities will include:
1. Operational Oversight: Supervise and coordinate the operational activities of security guards, ensuring compliance with company policies, procedures, and client requirements. Develop and implement efficient operational strategies to enhance productivity and service quality.
2. Business Development: Identify and pursue new business opportunities to expand the client base and increase revenue. Conduct market research, analyze industry trends, and develop strategies to position the company competitively in the market.
3. Client Relationship Management: Build and maintain strong relationships with existing clients, addressing their concerns, and providing exceptional customer service. Collaborate with clients to understand their evolving security needs and develop tailored solutions.
4. Proposal Development: Prepare and submit compelling proposals and bids in response to client requests. Collaborate with the sales and marketing team to develop comprehensive and persuasive presentations and materials.
5. Contract Negotiation: Negotiate contract terms and conditions with clients, ensuring alignment with company objectives and profitability. Review and analyze contracts to mitigate risks and ensure compliance with legal and regulatory requirements.
6. Team Management: Recruit, train, and manage a team of security guards, ensuring proper staffing levels and optimal performance. Conduct regular performance evaluations and provide feedback to enhance team productivity.
7. Financial Management: Monitor financial performance, including budgeting, cost control, and revenue forecasting. Analyze financial data and implement strategies to improve operational efficiency and profitability.
Qualifications:
To excel in this role, you should possess the following qualifications:
1. Experience: Proven experience in security operations management and business development within the security industry. Experience in a managerial or leadership role is essential.
2. Business Acumen: Strong business acumen with the ability to analyze market trends, identify opportunities, and develop business strategies. Demonstrated success in driving business growth and achieving revenue targets.
3. Operational Expertise: In-depth knowledge of security protocols, industry best practices, and relevant regulations. Familiarity with operational processes, scheduling, and resource management in the security industry is crucial.
4. Client Relationship Skills: Excellent interpersonal and communication skills to establish and maintain strong relationships with clients. Proven ability to understand client needs, propose effective solutions, and deliver exceptional customer service.
5. Sales and Negotiation Skills: Strong sales and negotiation skills to identify opportunities, develop proposals, and close deals. Ability to negotiate contracts and manage client expectations effectively.
6. Leadership Abilities: Strong leadership and team management skills, with the ability to motivate and guide a diverse team. Experience in recruiting, training, and performance management is desirable.
7. Financial Management: Proficiency in financial analysis, budgeting, and cost control. Ability to analyze financial data and make data-driven decisions to drive operational efficiency and profitability.
8. Education: A bachelor's degree in business administration, marketing, security management, or a related field is preferred. Relevant certifications in business development or security management are advantageous.
Joining National Protective Service as an Operations and Business Development Manager offers a unique opportunity to contribute to the growth and success of the company while ensuring efficient and effective security operations.
Job Types: Full-time, Contract
Pay: $48,000.00 - $72,000.00 per year
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Work Location: In person
