Operations & Fulfillment Lead
Be the heartbeat of a growing food company, ensuring every order gets where it needs to go—on time, every time.
Who We Are
We’re a small but mighty food company with a loyal following and big ambitions. Our signature product line—Char Crust® dry-rub seasonings—gives home cooks, grillers, and professional chefs the power to turn plain proteins into chef-quality dishes in just one step due to our signature crust that seals in the juices of the meat and provides incredible flavor. No brining, marinating, or extra ingredients needed.
Our customers love us. When they try Char Crust, they’re hooked—and we’re on a mission to make sure everyone across the U.S. has access to that experience. That’s where you come in.
Who You Are
You’re not just looking for a job—you’re looking to make a difference. You thrive on responsibility and take pride in making sure things get done right. You believe in the power of a great product, and you love the idea of being part of a team that’s spreading Char Crust flavor far and wide—one perfectly fulfilled order at a time.
You’re a natural problem solver, a clear communicator, and someone who takes ownership like a business owner would. You care deeply about the customer experience, and you’re eager to lead the charge in creating operational excellence. You’re not afraid to roll up your sleeves, ask smart questions, and make things better every day.
What You'll Own
This is a hands-on leadership role where you will manage the full order-to-cash process. You’ll be the glue between customers, production, logistics, and accounting—making sure everything flows smoothly, accurately, and on time.
Your Key Responsibilities
Order Fulfillment & Accuracy
- Process orders from EDI, email, Shopify, and Amazon FBA in QuickBooks Online
- Ensure 100% accuracy in order entry and confirm all details before fulfillment
- Take personal responsibility for every order getting out the door correctly and on time
Logistics Coordination
- Coordinate shipments via USPS, UPS, FedEx, and LTL freight
- Create shipping docs (BOLs, NAFTA forms), book pickups, and track deliveries
- Proactively communicate any delays or issues to customers with transparency and care
Customer Success
- Serve as the primary point of contact for customers, building trust through clear, prompt, and thoughtful communication
- Answer calls and emails with a service-first mindset
- Resolve issues quickly and leave customers feeling heard and helped
Accounts Receivable
- Post payments, monitor accounts, and follow up on outstanding invoices
- Maintain accurate records and communicate clearly with customers about balances
Office & Team Coordination
- Keep our workspace running smoothly by managing supplies and supporting admin needs. Assist with planning and executing team meetings.
- Coordinate closely with production to ensure readiness for upcoming shipments
- Take the lead on prioritizing daily and weekly fulfillment goals
What You Bring
- Experience in order processing, logistics/freight coordination, and AR (ideally in food or CPG)
- Ownership mentality—you don’t wait to be told what to do
- High attention to detail—because small things are big things
- Strong communication skills—professional, clear, and people-centered
- Leadership ability—you naturally step up to ensure goals are met
- Software skills—QuickBooks Online, EDI platforms (like SPS Commerce or iTrade), Amazon FBA
- Bonus: Bilingual English/Spanish
Hours & Location
This is a full-time, in-office role, Monday–Friday, 8:00 a.m. – 4:00 p.m.
Our office is a collaborative, fast-paced environment where we roll up our sleeves and support each other.
Why This Role Matters
You’ll be more than just a coordinator—you’ll be the backbone of our operations, the person we count on to make sure everything works seamlessly. If you’ve ever been energized by the idea of helping a beloved product reach more kitchens, grills, and restaurants across the country—this is your chance to help make that happen. Be prepared to share at least three business references during the interview process.
This is a 100% in office position. We work 8 a.m. - 4 p.m. Monday - Friday. https://www.charcrust.com/
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
