Company Overview
Our company specializes in designing high-quality sound and video systems that enhance customer experiences across various environments. Our passion for music drives us to create inspiring solutions for retail spaces, fitness centers, hotels, & restaurants.
Summary
We are seeking an Operations Associate to join our dynamic team at Essential Communications. In this role, you will play a vital part in ensuring smooth operations and exceptional customer service. Your contributions will help elevate the audio experiences we provide to our clients.
Responsibilities
**Daily Coordination**
- Assist with coordinating schedules between our production shop, project teams, and remote installation crews.
- Handle client service requests and scheduling service appointments
- Keep project timelines on track and communicate updates
- Support shipping coordination and delivery planning
**Client Support**
- Answer client questions and service requests
- Provide updates on service progress
- Maintain good client relationships
**Administrative Tasks**
- Update our CRM system with project and service information
- Help with basic reporting and documentation
- Assist with parts inventory as needed
Requirements
- 2-5 years of experience in customer-facing roles, coordination, or office administration.
- Strong communication skills with a focus on email etiquette and enjoys working with people
- Comfortable with computer systems (CRM, Microsoft Office)
- Organized and able to juggle multiple tasks
- Problem-solving attitude and willingness to learn
- Experience in technical, construction, or service industries helpful but not required
- Supervisory experience is a plus but not required
Join our team where you’ll gain valuable experience in the audiovisual industry while developing your coordination and project management skills. We provide opportunities for growth and advancement within our expanding company. If you are passionate about delivering outstanding customer outcomes, we invite you to apply today and become a part of our innovative team!
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Health insurance
- Paid time off
Experience:
- Project management: 3 years (Preferred)
- audiovisual systems : 3 years (Preferred)
Language:
- English (Preferred)
Ability to Commute:
- East Hanover, NJ 07936 (Required)
Work Location: In person
