General Job Description & Responsibilities
The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:
- Review Physician’s prescriptions and orders based on medical charts
- Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
- Provide honest but compassionate feedback about aesthetic choices in frames
- Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
- Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
- Communicate with physician with questions or concerns about prescriptions and other eye-related issues
- Mentoring and training others
- Perform adjustments and repairs of eyewear
- Place optical orders with a general understanding of insurance benefits
- Independently troubleshoot
- Operate lensometer and other tools to achieve proper fitting
Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:
- ABO Certified
- Good organizational and multitasking abilities
- Coachable-open to feedback and continual improvement
- Flexible and adaptable
- Professional phone and office etiquette required
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.
Status: Full-time (FT)
Exemption: Non-exempt
Department: Opticians
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