OVERVIEW
As a overnight manager for the Saratoga Arms Hotel, you’ll help create a memorable vacation experience for guests visiting Saratoga Springs. Your goal will be to provide exceptional service for both our in-house guests and potential future guests that engage with the hotel on the phone, via text or through our website chat box. Your success will help the Saratoga Arms Hotel position itself as the premiere luxury hotel in Saratoga Springs.
BENEFITS
We ask a lot of our employees and we give a lot in return. In addition to our competitive starting wage, commission incentives and longevity pay we offer additional perks including:
o Vacation Accrual: start accruing vacation time immediately!
o Telehealth Benefit: automatic enrollment in Teladoc, a telehealth platform for whole-person medical, mental health services, dermatology and nutrition, paid for by Saratoga Arms.
o Holiday Pay: OT pay on six major federal holidays.
o Uniform Reimbursement
o Giftogram Monthly Stipend: money to use on brands such as: Walmart, Target, Amazon, Visa, and many more!
o Daily Pay Program: access immediate payroll funds at the end of each work day
o Stay Benefits: discounts for employee’s friends/family to stay throughout the year. Annual complimentary stay for employee and one guest.
o Access to our Non-Pay Day, No Interest Loan Program
o Referral Bonuses: incentive pay to help us build our guest-focused team.
o Development Opportunities/Tuition Reimbursement: expand your skill set.
REQUIREMENTS
For candidates that have an innate desire to serve others but may not have applicable experience, please apply. Please keep the following in mind as you submit your application:
o Experience: previous hotel experience is not required. If you describe yourself as warm, empathetic, teamwork oriented, conscientious and optimistic, we’ll train you!
o Education: a high school diploma is encouraged, a bachelors degree is ideal.
o Skills: you’ll understand how to address a guest’s questions or concerns. You’ll understand how to balance competing priorities. You know how to speak to guests in a clear, concise and compelling way.
o Characteristics: in this position, you’ll be staffed solo, so you must be self-sufficient and self-motivated without direct supervision.
RESPONSIBILITES
As an overnight manager you’ll ensure the smooth operation of the hotel overnight, working 2 shifts/week from 11:00pm – 7:00am on either Wednesday or Thursday nights and Friday nights. In addition to working the front desk, you’ll reconcile the building’s financial records every day and distribute maintenance, housekeeping and other guest requests to the appropriate daytime departments.
o Ensuring guests have a memorable stay in Saratoga Springs by providing exceptional service.
o Monitoring the communication channels guests use to reach our hotel including the phone, website chat window and in-house guest text messaging platform.
o Contributing to all hotel departments including food and beverage, housekeeping and maintenance to ensure smooth operations on the overnight shift.
Job Type: Part-time
Pay: $22.20 per hour
Expected hours: 8 – 16 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
Schedule:
- 8 hour shift
- Overnight shift
Work Location: In person
