Part Time Associate Tech Support Analyst – Presto – 3rd Shift

Description

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune's 100 Best Companies to Work For list. Join Publix Technology as a part time Associate Technical Support Analyst on the Presto Support team. This team is responsible for level 1 and 2 support for Publix’s ATM and payment processing infrastructure. The work schedule for this position will consist of four 8-hour shifts and the hours will vary between 10:00 pm and 8 am, seven days a week.

Responsibilities:

• Level 1/2 troubleshooting of the Publix ATM and payment processing Infrastructure
• Monitoring and responding to proactive alerts from enterprise devices
• Working directly with ATM vendors and Cash Couriers
• Escalating high severity and chronic problems to management
• Using an automated ticketing system to track deficiencies and dispatch techs onsite as needed
• Answering phones and logging incident records

Required Qualifications

• High School diploma or equivalent
• 1+ years of experience in a service desk environment, technology support and/or knowledge of technology hardware or applications used in Publix stores, warehouses, or distribution facilities
• Ability to work varying shifts and weekends

Preferred Qualifications

• Experience working on Windows desktop PCs and peripherals
• Current or previous Publix Retail experience
• Current or previous experience supporting ATMs
• Experience using applications such as AptraVision, UIM, B24, and Office
• Experience remote troubleshooting of network cabling

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

**Please note that Publix will not sponsor any hire for this position for a visa or permanent residence** ***Relocation/Household Good Shipment Allowance will NOT be provided.***

Facility

Lak Data Center B017