Job Overview
We are seeking a responsible and dedicated Part-Time Evening and Audit Shift Front Desk Associate to join our hotel team. This role requires availability for evening shifts, audit shifts, and the ability to work weekends. The ideal candidate will provide great customer service, have excellent attention to detail, particularly regarding billing, and maintain a professional and welcoming front desk environment.
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls, emails, and inquiries promptly and courteously
- Check-in and check-out guests efficiently
- Process payments and maintain accurate financial records
- Assist with reservations and room assignments
- Handle guest requests and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Provide exceptional customer service
- Handle billing**: Pay close attention to billing, ensuring all guest charges are accurate and processed promptly.
- Maintain front desk operations**: Always keep the front desk area organized and presentable.
-Coordinate with other departments**: Communicate with housekeeping, maintenance, and other departments to fulfill guest requests and ensure smooth operations.
- Other duties as assigned
Requirements
- Strong financial acumen to handle financial transactions accurately
- Ability to analyze data and perform financial analysis when necessary
- Knowledge of GAAS, COSO, and Corporate accounting principles
- Proficiency in technical accounting and general ledger accounting
- Excellent communication skills for interacting with guests and team members
- Ability to write financial reports effectively
- Prior experience in a similar role is a plus
Job Types: Full-time, Part-time
Pay: $18.50 - $20.00 per hour
Work Location: In person
