Job Title: Guest Advisor
Department: Retail
Reports to: Guest Experience Supervisor & General Manager
FSLA Status: Non-Exempt
Shift: Varies
About Us
Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: ‘cannabis for humanity’ and ‘change for the better’. ‘Cannabis for humanity’ meaning we put people first in everything we do – from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. ‘Change for the better’ meaning that we have an insatiable desire to make ourselves, our product, and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work Best Workplaces in the USA.
About This Role
Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers. As a Guest Advisor, you are the face of the company and need to treat all our guests with great humanity. Guest Advisors are educators first, salespeople second. Their primary role is to provide unparalleled customer service in which they educate their fellow advisors, the dispensary guests, and help them discover the cannabis products that will help them achieve a higher quality of life.
Responsibilities
Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.
Creating an unparalleled customer service experience for our guests, your fellow citizens, that leaves them feeling well cared for, including but not limited to:
- Consistently exceptional customer service
- Strong long-term relationship-building
- Following the Common Citizen advisor protocol
- Providing problem-solving sales assistance, including upselling & cross-selling when it is to your fellow citizens benefit
- Generating references, referrals & repeat visits
- Simple math & data entry
- POS system entries
- Working with fulfillment
- Regulatory compliance (ie. LARA. Metrc)
Staying current with cannabis knowledge in order to educate & serve with excellence, including:
- Cannabis plant and product form knowledge
- The Common Citizen product offerings
- Hosting or participating in educational events, onsite & offsite
The Experience You Bring and the Skills we Need:
- Problem solving skills.
- This is a dynamic team, and as such daily tasks may vary, resulting in a fast paced and lively work environment.
- Familiarity of ordering platforms (Dutchie, Weedmaps, etc) and POS systems.
- A minimum of 2 years in a customer service role in a retail environment.
- Personal or professional experience with cannabis preferred – although not required.
Physical Requirements
- Regularly required to stand for entire shift.
- Use hands to handle, control, or feel objects, tools, or controls.
- Reach with hands and arms; and talk or hear.
- Frequently lift and/or move up to 20 pounds.
Why You’d Love This Role
You have:
- A high level of professionalism and believe in our founding principles: “Cannabis for humanity” and “Change for the better”. As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.
- A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.
- A desire to change the social perception of cannabis and a passion for humanity.
- A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.
- Value integrity and honesty and want to bring those values to the cannabis industry.
- Enjoy being part of a team and sharing your skills with your fellow citizens.
- An appreciation for all stages of the production cycle of cannabis, including harvesting, trimming and processing.
Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.
***Must be at least 21 years of age as required by the Cannabis Regulatory Association**
