- Customer Service
- Provides SMART customer service at all times through the daily execution of Lowe's Outlets
- Seeks out customers to understand his/her needs and assists in locating, demonstrating,
- Listens to and responds knowledgeably and promptly to customer and employee questions by
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise,
- Provides prompt support to all checkout functions, call buttons, departmental pages, or
- Writes customer contracts and invoices for equipment rental.
- Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
- Generates leads for Project Specialist Exterior (PSE) programs by actively engaging
- In-stock
- Uses store systems to prioritize loads, print pricing labels, and to look up items or item
- Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
- Prepares merchandise in department of responsibility based on customer
- Clean and Safe Stores
- Monitors merchandise entering and leaving the store entrances and exits and assists
- Detects common signs of shoplifting, theft, and other security risks, and promptly
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to
- Maintains a safe and secure work environment, which may include conducting daily safety
- Adheres to all safety requirements relevant to one’s regular job duties: top stock safety,
and safety devices
- Operates store equipment as needed depending on one specific role and department (e.g.,
surveillance system, pallet jacks, electric lifts, compacter baler)
- In addition to the above responsibilities, this individual is held accountable for other duties as
- Additional Responsibilities specific to PROs in a Lowe’s Outlet.
- Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer
- Assists Pro customers to find product by walking the customer to the correct aisle and bay
- Assists Pro customers with loading product in the aisle and then into their vehicles to provide
- Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses
- Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls
- Additional Responsibilities specific to the Outlet Department
- Helps customers have a positive shopping experience by neatly displaying up-to-date and
- Uses cash register to process sales transactions according to company guidelines
- Delivers excellent customer service during the checkout process by ensuring the customer is
- Completes freight and merchandising fulfillments, physically moves stock as it is delivered,
- Processes returns to the Distribution Centers and appropriately disposes/returns items
- Coordinates and supports deliveries from beginning to end, serving as the expert for
- Inspects merchandise prior to loading and delivery, prepares merchandise and loads for
with product connections or returns
- Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior
- Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe
- In addition to the above responsibilities, this individual is held accountable for other duties as
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)
- Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.' Pay Range: $16.00 - $16.65 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
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