#135281 PAS - Call Center Associate
Filing Deadline: Mon 6/30/2025UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment: Apply by 06/18/2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 06/30/2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.
DESCRIPTION
Responsible for providing first point of contact for the UCSD Health System Patient Escort, Patient Lift Team and Critical Care Transport Nurses within UCSD Healthcare. Process a high volume of calls, requests key information. Accurately document all tasks performed within area of responsibility.
Manages all requests for services in the active queue of the patient flow application. Dispatches and coordinates transport and lift requests, including nurse transports. Make calls to modalities and the floors to clarify requests and to provide updates of delays and status. Coordinates the operations of the department during the shift, including monitoring scheduled breaks, and shift end times. Troubleshoots and resolves issues as they occur.
Consistently demonstrates an advanced level of expertise and enhanced communication skills. Maintains records pertinent to Lift and Transport Team activities. Promotes an environment of safe patient handling, and maintains a safe work environment for patience care providers. Other duties as assigned.
MINIMUM QUALIFICATIONS
Minimum two (2) years previous experience working in a call center environment, preferably in a healthcare setting.
Experience managing multi-line phones.
Proficient with Microsoft Windows and Office applications.
Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
PREFERRED QUALIFICATIONS
- Administrative support experience in a healthcare setting.
- Medical terminology training and/or certificate.
- Experience with EPIC.
SPECIAL CONDITIONS
- Must be able to work various hours and locations based on business needs.
- May have possible exposure to biological, chemical, and radioactive hazards.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $33,900 - $72,996 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $16.24 - $34.96
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
