Patient Access

Summary

Patient Access

• Responsible for the daily operations of the clinic-based registration activities
• Serves as liaison between clinics and RC support teams
• Oversees primary patient access workflows including but not limited to:
  
  • Benefit verification process
• • Registration accuracy
• • Service pre-payment/upfront collections
• • Patient throughput


• 
  
  • Obtainment of any needed authorization for services.


• 
  
• Reviews and monitors patient access key performance metrics
• Develops strategic direction for long-range registration improvement
• Ensures clinics are appropriately staffed for registration needs
• Provides onboarding support and ongoing education for registration staff
• Other duties as assigned
• BA degree in related field
• Minimum 5 years healthcare leadership experience in front office environments
• Ability to travel

Qualifications

Educational Requirements

• High School diploma
• 1-3 years related experience in call center customer service environment

Physical Demands/Work Environment (optional)

Office environment. Sitting and keyboarding for extended periods of time. Frequent telephone use. High attention to detail and ability to focus. Moderate noise level.