Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Compensation Range: $17-$20/hour
Position Overview: The Patient Access Specialist (PAS) is a critical member of our health center team, responsible for staffing the front desk and ensuring a smooth patient registration process. This role emphasizes optimal customer service and adherence to patient registration protocols, including enrollment documentation and insurance verification.
Responsibilities
Patient Scheduling & Check-In:
- Efficiently schedule patient appointments with accuracy and professionalism.
- Greeting and check in patients upon arrival at the front desk and via the kiosk.
Customer Service:
- Understand patient needs, resolve concerns, and escalate issues to the Practice Manager when necessary.
- Direct patients to providers in an organized and timely manner.
Insurance & Enrollment:
- Verify insurance coverage for scheduled patients, including pre-authorization verification.
- Oversee completion of enrollment data, including obtaining a medical record number in EiCare.
- Verify insurance eligibility at each patient visit using Waystar, ePACES, and insurance portals.
- Assist clients with the Sliding Fee Scale application process and update patient insurance information as needed.
- Generate Good Faith Estimate (GFE) Letters for sliding fee scale or self-pay patients (PCC).
Communication & Follow-Up:
- Answer incoming calls, direct callers appropriately, and take messages when providers are with patients.
- Register new patients and assist with kiosk or electronic medical record registration.
- Conduct appointment reminder calls and outreach to patients for rescheduling.
- Follow up with no-show clients and reschedule appointments as appropriate.
Administrative Tasks:
- Perform demographic checks at check-in for all patients.
- Document assigned PCP changes when applicable.
- Distribute MetroCard’s to patients and reconcile issued MetroCard’s daily using PTAR.
- Assess and collect co-payments, accurately recording payments in eCW.
- Ensure lead generation in EiCare for new patients.
Other functions
- Participate in daily huddles.
- Maintain a clean and organized reception area, ensuring that the waiting area and coffee station remain tidy and free of trash or spills.
- Ensure up-to-date status of sliding scale applications for patients daily.
- Complete PRAPARE screenings for new and annual patient visits.
- Coordinate transportation for patients as needed.
- Associate's Degree preferred.
- 1–2 years of experience in the medical field or a related area.
- E-Clinical Works experience is a plus.
- Familiarity with standard medical concepts, practices, and procedures.
- Ability to plan and accomplish goals with limited supervision and sound judgment.
- Ability to perform a variety of tasks under general supervision.
- Spanish-speaking preferred.
- Ability to work evenings.
Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [email protected]
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [email protected]
