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Patient Account Specialist

Cleveland Clinic
$31,657 - $42,793 a year
Ashtabula County, Ohio
Full time
1 week ago

General Summary

  • Responsible for verifying and updating patient insurance and registrations. Answer patients’ inquiries related to bills or other communication they have received from their visit. Greet customers in a pleasant manor and accept payments.

Minimum Qualifications

Required Licensure or Certification

  • None required.

Required Length and Type of Experience

  • Minimum 1 year of billing or registration experience, preferably in a hospital setting.

Education, Knowledge, Skills and Abilities

  • High school graduate or equivalent.
  • Possess computer system knowledge.
  • Knowledge of healthcare patient accounting and healthcare insurance coverage.
  • Previous customer service experience preferably in a hospital or medical setting.
  • Confidential and good communication skills, both verbal and written.
  • Proper use of standard office equipment.

Required Physical and Environmental Demands

  • Ability to sit for extended periods of time. Manual dexterity to use a PC for extended periods of time.

Responsibilities

  • Verify patient insurance and update the registrations.
  • Take payments and answer questions from patients who walk in to the office.
  • Identify problem accounts, investigate and corrects errors to patient accounts.
  • Maintain an understanding of third-party billing regulations.
  • Carry out job duties in full compliance with ARMC’s Corporate Compliance Program and Code of Conduct.
  • Perform other duties as assigned by management.

Location: Ashtabula Regional Medical Center · Patient Accounting
Schedule: Full Time, 1st, 8:00am-4:30pm
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