Search suggestions:

hiring immediately
part time
full time
maintenance
work from home
medical receptionist
remote work from home
amazon
now hiring
remote
receptionist
security guard
warehouse
Wichita
United States
Houston
Dallas
Oklahoma City
San Antonio
McKinney
New Jersey
Tulsa
Waco
Denver
Jacksonville
Chicago
Kansas City
Fort Worth
Apply

Patient Assistance Specialist- Dental

Johnson Health Center
Amherst County, Virginia
Full time
5 days ago

General Description of Duties and Responsibilities:

The Patient Assistance Specialist works as part of the Patient Care Team and assists with the overall office experience. The Patient Assistance Specialist is primarily responsible for providing excellent customer service in all patient contacts, and promoting team based care by collaborating and communicating patient needs with the care team.

Specific Duties and Responsibilities:

1. Communicates with patients in a courteous and professional manner in face-to-face encounters and via the telephone. Answers telephones, screens and routes incoming calls, takes messages and delivers information electronically.

2. Promotes the Team-based Care Model by participating in daily huddles and monthly care team meetings to communicate and collaborate on patient issues and needs.

3. Checks in patients for acute clinic, appointments, or other visits. Verifies all demographic information and insurance. Notifies nursing staff and providers of arrival of patient through EMR.

4. Facilitates verification of patients insurance through web and Anthem portals, copying insurance card and notate it under patient demographics on their information page; contacts the billing specialist if needed.

5. Scans immunization records when patient is being seen at the Pediatric office as well as new patient’s prior medical records.

6. Checks out patients and schedules any follow up appointments, also print out the patients visit summary and have patients complete a patient survey.

7. Prepares lab results and ‘unable to contact’ letters to be mailed to patients.

8. If Medical record transfer is needed, provides forms and helps patient complete the form once they provide identification.

9. Collects money for co-payments and patient balances and apply monies to patient’s account and prints a receipt for the patient.

10. Balances money collected from co-payments and patients’ bill balances, batch money with day sheet listing completed transactions for the day and put in the safe in the evening.

11. Responsible for accurate accounting of the cash drawer and logging at determined times of the day (morning, evening).

12. Assists patients with completion of the Reduced Fee application process, clearly understanding the process and following consistently.

13. Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Assistance Specialist position.

14. Must be able to meet outlined compliance goals and stay up to date with computer based training.

15. Ability to multi-task in a fast-paced environment.

16. Must be proficient with documentation in patient charts via actions, telephone encounters, or in general/billing notes

17. Ability to communicate professionally and efficiently to employees, patients, and providers.

18. Must be able to stay calm and follow outlined procedures in moments of patient related crisis.

19. Performs other duties as assigned.

Other Functions:

1. Employee will abide by the Code of conduct as documented in the Corporate Compliance Manual.

2. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.

3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.

4. Management may modify, add or remove any job functions as necessary, or as changing organizational needs require.

JHC Core Values: Employees must actively demonstrate dedication and commitment to the core values of JHC.

1. Respect – We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people’s differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.

2. Integrity – We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.

3. Excellence – We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.

4. Innovation – We value creativity, flexibility, and continuous improvement efforts. We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.

5. Teamwork – We understand that teamwork is the essence of our ability to succeed. We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.

Reporting Relationships: The Patient Assistance Specialist reports directly to the Lead Patient Assistance Specialist. Evaluation: The Patient Assistance Specialist’s work performance will be evaluated annually by the Lead Patient Assistance Specialist.

Qualifications:

1. High School diploma or equivalent.

2. 0-2 years of medical office experience preferred.

3. Working knowledge of MS Office products and ability to learn; previous experience with other computer related applications such as electronic medical records.

4. Excellent oral and written communication skills.

5. Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax and credit card machine.

Status: This position is a FLSA Non-Exempt position. This is an OSHA low risk position. This is an ADA negotiable position. Salary: This position is a salary grade 1. The salary for this position is negotiated between the individual and the Director of Human Resources and/or the Chief Executive Officer.

EOE/M/F/V/D

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

Schedule:

Ability to Commute:

Ability to Relocate:

Work Location: In person

Save Apply
Report job
Other Job Recommendations:

Roadside Assistance Service Technician, Full Time & Part Time/Weekends

ASAP ROADSIDE ASSISTANCE LLC
Raleigh, North Carolina
$20,000 - $50,000 a year
  • 12 hour shift
  • Day shift
  • Evening shift...
1 week ago

Dental Patient Services Representative-Duluth

DentFirst Dental Care
Gwinnett County, Georgia
$16 - $18 an hour
The Patient Services Representative will be responsible for providing excellent customer service to patients They will also be...
1 week ago

Dental Patient Coordinator

Dental Healing Arts
Palm Beach County, Florida
$26 - $32 an hour
  • 401(k)
  • 401(k) matching
  • Dental insurance...
2 weeks ago

Part-Time Dental Patient Care Coordinator

Urgent Dental Care of Houston
Houston County, Texas
  • Welcoming and checking in patients
  • Answering patient phone calls
  • Coordinating patient care...
3 weeks ago

Bilingual Dental Patient Coordinator

South San Antonio Dental
San Antonio, Texas
Join us in our mission to make a lasting impact on smiles and lives. Ready to Ignite Your Journey? Send your resume to...
3 weeks ago