Patient Care Coordinator
Location: Dental32 – Oklahoma City, OK
Type: Full-Time
Hours: Monday-Friday
About the Role
At Dental32, we believe going to the dentist doesn’t have to suck - and as our Patient Care Coordinator, you’re one of the first people to prove it. You’ll be the voice on the phone, the friendly face at the front, and the steady hand behind the scenes making it all run smoothly. Your job? Help us create a dental experience that’s actually enjoyable - from the first call to the final high-five at checkout.
What You’ll Be Doing:
Patient Experience & Communication
- Greet every patient like you’ve been waiting all day just to see them (because honestly, we have)
- Build real relationships and support confidence in our doctors and treatment plans
- Text, call, or email patients using their preferred method
- Present treatment plans and insurance estimates in a way that makes sense and feels supportive
- Make sure every patient leaves with their next hygiene and restorative visits scheduled
- Set clear expectations for late arrivals and keep the schedule humming
- Talk through any last-minute changes with providers (you’re the gatekeeper and the glue)
- Make patients feel heard, understood, and excited to come back
Scheduling & Daily Flow
- Accurately schedule all types of appointments (new, recall, treatment) with purpose and precision
- Use our scheduling template to keep providers productive and the day flowing
- Review the daily schedule like a hawk and bring insights to the mid-day huddle
- Adjust appointments for medical alerts or specific provider requests
- Help the back stay on time by staying five steps ahead
Check-In, Check-Out & Financials
- Own the check-in and check-out process like a pro
- Walk patients through treatment estimates and benefits with confidence and clarity
- Make sure 98%+ of co-pays are collected or properly planned for
- Process payments and refunds accurately
- Keep insurance verified and all account details current
Admin Life (but make it fun)
- Navigate Dentrix Ascend like it’s second nature
- Add patient notes, pop-ups, and documentation quickly and thoroughly
- Scan, fax, upload - keep the paper trail clean and complete
- Keep the front, reception, and common areas tidy and fully stocked
- Communicate supply needs for office, front desk, and team spaces to the supply coordinator
- Report department stats and complete admin tasks as assigned
Team Vibes & Culture
- Be the bridge between front and back - help where needed, stay in sync
- Show up for all team meetings, team events, CE sessions, and consultant trainings
- Work with our Culture Coordinator to keep the Dental32 mission alive and kickin’
- Keep up with all internal communication and never miss a beat
Compliance & Professionalism
- Keep it professional (in attitude and appearance) while still being 100% you
- Follow all HIPAA, OSHA, and data privacy rules like a boss
- Rock the open/close protocols with consistency and pride
- Complete and maintain CPR certification
Who You Are:
- Kind, confident, and low-key obsessed with being organized
- A people person who genuinely enjoys helping others
- Calm under pressure, detail-oriented, and team-driven
- Comfortable leading conversations and educating patients without being pushy
Bonus Points if You Have:
- Experience in a dental or healthcare front office
- Skills in Dentrix Ascend (or can learn it fast)
- Knowledge of dental insurance and treatment planning
Why Dental32?
We’re a dental office that takes dentistry seriously - but not too seriously. We laugh a lot, work hard, and show up for each other and our patients every day. If you're ready to help us deliver the least suckiest dental experience ever, we want to meet you.
Creep on us at: https://linktr.ee/dental32okc
Ready to Apply? Send your resume and a quick note telling us why you’d be a great fit to: [email protected]
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Prescription drug insurance
- Uniform allowance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Dental office: 1 year (Preferred)
Language:
- Spanish (Preferred)
Ability to Commute:
- Oklahoma City, OK 73104 (Required)
Work Location: In person
