Effective human communication is the essence of connecting to other people and is essential to optimal heath and quality-of-life. The Marion Downs Center ("MDC") provides culturally sensitive services, resources, education, and research to support the needs of individuals who are deaf or hard-of-hearing or who have communication challenges, their families, and the professionals who serve them. All MDC activities value individual and family choice in communication and use of technology, striving to optimize the quality of life for all that it serves.
The MDC has a long-standing presence in the community and began as the Denver League of Hard-of-Hearing almost 100 years ago. The MDC operates as a nonprofit "Center of Excellence", developing and providing hearing, speech and language services and programs to the Colorado community. The MDC values individuals who have a personal connection to our mission.
Position Summary:
The Patient Care Coordinator is responsible for greeting patients, answering the phones, scheduling appointments, completing administrative processing, and electronic recordkeeping. The Patient Care Coordinator will be able to answer questions regarding services provided, screen patients to determine what services will meet their needs and demonstrate excellent customer service.
PRIMARY JOB FUNCTIONS:
Admin/Front Office
- Opens the office and ensures the front office is in order
- Retrieves phones messages and prioritizes return phone calls
- Greets and assists/directs patients who come to the practice
- Answers incoming calls and guides patients to the appropriate service
- Distributes and obtains appropriate forms, including new patient information, insurance information, and HIPAA information for all patients
- Schedules all appointments- Inbound/Outbound calling
- Collects patient information, including insurance and financial assistance forms when needed
- Patient tracking—annual appointments and warranty expirations
- Prepares pulls and files client charts
- Confirms hearing aids and ear molds are ready prior to client appointment
- Confirm the next day appointments
- Tracks referral source for all patients
- Keep inventory of retail/office supplies
- Prepares outgoing device returns/exchanges and other postage needs
- Collects and records payments
Experience: A minimum of 2-5 years administrative support, health care office support or non-profit support
Minimum Education: High school diploma/Associate degree
Preferred Education: Associate's or Bachelor's Degree
The work hours are 40 hours/week, Monday-Friday between the hours of 8:30-5:00.
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Free parking
- Health insurance
- Paid time off
Experience:
- full-time : 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Greenwood Village, CO 80111 (Required)
Work Location: In person
