Department Overview:
Food Nutrition Services Supervisors are responsible for assessing general patient/customer satisfaction during all meals periods by visiting with patients/ guests, as well as providing knowledge regarding the menu, ingredients to patients/ guests as needed.
Patient Food Service Supervisors are responsible for 24 hour a day/ 365 days a year oversight of operation assigned.
Food Nutrition Services Supervisors are responsible for assessing general patient/customer satisfaction during all meals periods by visiting with patients/ guests, as well as providing knowledge regarding the menu, ingredients to patients/ guests as needed.
Food Nutrition Services Supervisors must be capable, willing, and proficiently perform all job functions for the employees they supervise in their operations including but not limited to; cooking, serving, bussing, barista, cleaning, cashiering, and Room Service Program.
Function/Duties of Position:
Operational Functions:
- Direct in unit supervision of operations on a continual basis. Assuring the highest standards of patient/customer service, cleanliness, food quality and operatione excellence.
- Supervises meal periods. Checks to ensure HACCP and other quality control checks are followed. Supervises food line and grab and go items. Supervises cash handling and point of sale transactions.
Administrative Functions:
- Follows procedures for providing training, making schedules, and providing documentation for disciplinary actions and performance reviews.
- Prepares required reports and presents to management as needed. Develops and implements programs that facilitate and/or improve operations. Presents a positive role model for employees at all times.
Hospitality/Customer Service Functions:
- Demonstrates exceptional patient/customer service at all times. Assesses patient/customer satisfaction during meal times by visiting with patients/guests. Leads the team to provide a memorable patient/guest experience.
- Develops and monitors supervisory rounding of all operational facilities. Fulfills responsibilities to the organization through performance that promotes the service excellence philosophy.
- Performs requirements for department managers as outlined in "Compliance Roles and Responsibilities in OHSU Hospitals and Clinics.
Other Duties as Assigned
Required Qualifications:
- High school diploma /GED
- Minimum of 5 years lead or supervisory experience
- Current ServSafe certification or equivalent
Job Related Knowledge, Skills and Abilities (Competencies):
- Good understanding of budget and forecasting, Cost of Goods sold (COGS), labor cost, hiring, and discipline of employees, customer service, menu development and leadership.
- Ability to communicate with patients, staff, visitors, and all levels of management.
- Bachelor’s Degree or Masters
- 5-8 years for food service, retail, or healthcare supervisory experience.
- Previous experience in creating budgets, forecasts, customer service, hiring and discipline of employees as well as prior work with union contracts.
- Knowledge of therapeutic menus for patients.
Exposure to a variety of food products, restaurant grade chemicals, heat, cold and loud noise. Exposure to a
large amount of people on a daily basis. Must be able to work long hours as needed and be available on an on-
call basis. This position works days, evenings, weekends, and holidays as needed.
All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected].
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