Patient Navigator
Company Description
Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 182 providers consisting of 119 physicians and 63 advanced practice providers operating out of 54 locations across Southern, Central, and Northern California.
Position Summary
The Patient Navigator organizes, supports, and implements various Unio Health Partners (UHP) programs under the direction of the Team Lead and Program Director. This role helps to coordinate patient care and ensures that the patient understands and is knowledgeable about their specific condition(s). The Patient Navigator provides and documents non-face-to-face care coordination, mostly over the phone. Communication with physicians, staff, and patients is paramount in this position to ensure that patient care needs are met effectively and efficiently.
If you've had experience with direct patient care, we highly encourage you to apply!
This is a remote position, and worker location must be within Unio Health Partners authorized states: AR, AZ, CA, CO, CT, FL, IA, NV, OR, TX, VA, WI
What You Will Be Doing
Company Description
Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 182 providers consisting of 119 physicians and 63 advanced practice providers operating out of 54 locations across Southern, Central, and Northern California.
Position Summary
The Patient Navigator organizes, supports, and implements various Unio Health Partners (UHP) programs under the direction of the Team Lead and Program Director. This role helps to coordinate patient care and ensures that the patient understands and is knowledgeable about their specific condition(s). The Patient Navigator provides and documents non-face-to-face care coordination, mostly over the phone. Communication with physicians, staff, and patients is paramount in this position to ensure that patient care needs are met effectively and efficiently.
If you've had experience with direct patient care, we highly encourage you to apply!
This is a remote position, and worker location must be within Unio Health Partners authorized states: AR, AZ, CA, CO, CT, FL, IA, NV, OR, TX, VA, WI
What You Will Be Doing
- Enrolls and provides ongoing care coordination and patient navigation for patients in the Chronic Care Management (CCM) program over the phone and other non-face to face modalities.
- Functions as a liaison between patients, physicians, staff, and outside medical offices to improve communication and patient care.
- Coordinates patient specific needs that arise including, but not exclusive to, access to funding programs, psychosocial support, transportation or legal assistance, and clinical trial participation.
- Coordinates cancer and medical care for patients, including patient education, program enrollment, appointment management, coordination of on-going diagnostics, medication adherence and adverse effect monitoring, and provider communication.
- Places and receives high volumes of patient calls daily, while remaining organized and diligent with any identified follow up tasks.
- Documents CCM care plans in the CCM Software and EMR, coordinates relevant follow up and communicates with providers and supervisors as needed. Care plans should be worked on daily and daily/weekly goals will be provided. These goals will be communicated by team leadership and may fluctuate based on program volume and patient needs.
- Assists in reviewing medical records to identify patients that are appropriate for treatments.
- Assists in verifying insurance benefits and completing prior authorizations/appeals.
- Actively advocates for patients to improve their healthcare experience and treatment outcomes.
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Participates in community outreach and health fairs as needed.
- Clinical experience is strongly preferred, particularly in oncology, case management, patient navigation, nurse educator and/or medical/urology/gastroenterology terminology
- Customer Service or Call Center experience is preferred
- Computer literate including Microsoft Word, Microsoft Excel, and electronic medical records
- Ability to be discrete and maintain patient confidentiality
- Previous experience working in EMR systems preferred
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High school diploma or equivalent
- Competitive Salary and Health Benefits (Medical, Dental, Vision)
- Generous time off (start accruing on your first day - no waiting period)
- Paid Holidays
- 401(k)
- Company Discounts
- Collaborative work environment - we want our employees to have a say in how we run our office
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Employee Recognition
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