Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications.
Job Duties:
- Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred.
- Provide efficient and professional telephone services, transfer calls according to established protocols
- Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services
- Educates the patient as to the date and time of this visit.
- Performs clerical functions for provider within the sphere of responsibility.
- Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours
- Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially
- Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff
- Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures
- Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale
- Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily
- Maintains and builds on the general information and knowledge of available resources for patients within the community
- Explains and assists individuals/community with new patient paperwork/packets and new patient orientation
- Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records.
- Initiates the medical record by creating and processing the patient care record folder.
- Corrects and communicates patient records problems according to established procedures
- Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved.
- Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
- Keeps health care providers informed by communicating availability or unavailability of the record.
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
- Performs other duties as assigned
- Send Office Manager a weekly supply order
- Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction
- Recognize and maintain confidentiality of work materials as appropriate
- Works independently in the absence of supervision;
- Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion.
- Treats others with consideration, courtesy and respect.
- Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan.
- Follow TCC's policies and procedures
- Participates in the maintenance of a clean and safe environment.
- Remains calm and continues to work effectively in stressful situations.
- Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities.
- Must plan one's own work such that it is accomplished in the allocated time.
- Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed.
- Identify outreach and financial opportunities within the community (ie, school, senior, employer)
- On Occasion attends/conducts community/TCC events, forums, presentations
- Adheres to the Smoke Free Environment policy.
- Performs other duties as assigned
Education/Skills/Qualifications:
- High School diploma or equivalent
- Must have computer knowledge, Microsoft Excel and Word
- Associate degree from an accredited school is preferred
- Excellent interpersonal and communication skills
- One year of work experience in an organization performing duties
- Computer competency
- Bilingual in Spanish helpful
- Correct English usage, grammar, and spelling
- Basic math skills
- Operate office equipment.
- Ability to learn office methods, rules and policies
- Ability to interact effectively and in a supportive manner with persons of all backgrounds
- Understand and carry out verbal and written instructions
- Perform arithmetic calculations
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
- Ability to use sound judgment and independent thinking
- Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community
- Valid driver's license Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace
Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams".
The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position.
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
