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Patient Resources Specialist

Klamath Health Partnership INC
$19 - $24 an hour
Klamath Falls, Oregon
3 weeks ago

Join Our Team as a Patient Resources Specialist at Klamath Health Partnership!

The Patient Resource Specialist offers assistance to Klamath Health Partnership’s underserved and vulnerable patients – especially those at greater risk for health disparities – in accessing social, financial and other necessary supportive services in order to coordinate the patient’s care with other professionals and improve the patient’s healthcare outcomes. The Patient Resource Specialist works closely as an ally with the patient to remove barriers to effective care by coordinating services, thus increasing the patient’s chances for a healthier quality of life.


Key Responsibilities

Patient Care

  • Identify patients and help them navigate the process of accessing health coverage.
  • Direct knowledge of the local community to serve as a “guide” who aids patients in accessing the health care system and other related social and financial services, including but not limited to:
  • Acting as a point of contact to assist patients to obtain community-based services such as:
o Identifying and scheduling appointments with culturally competent caregivers.
o Arranging for needed language translation or interpretation services.
o Assisting in coordination of transportation.
o Helping patients and their families access support systems.
o Providing appropriate emotional support and related information.
o Facilitating access to available financial support and assisting with related paperwork.
  • Supporting community development and implementation of initiatives designed to change policies and environments to prevent chronic diseases at the local level.
o Share in Outreach and Education activities
  • Data collection and documentation of program achievements for the purpose of internal quality improvement, grant writing, or research.
  • Perform all other duties as assigned.

Desired Skills:

§ Experience in a relevant healthcare, human services, or public health-related field preferred.
§ Demonstrated strengths of personal integrity, self-confidence
§ Excellent written and verbal communication skills
§ Support the mission of Klamath Health Partnership.
§ Experience working with electronic health records preferred
§ Ability to empathize and connect with patients
§ Bi-lingual: Spanish-speaking preferred
§ Teamwork skills that contribute directly to critical thinking, planning and cooperation with others in a multi-disciplinary healthcare team preferred

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • Paid time off
  • Retirement plan
  • Employee assistance program

Accommodations:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, bend, lift, carry, write, and hear. The employee frequently is required to stand, walk, sit and use hands to finger, handle or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

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